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After two weeks of work, my Premiere videos are now unusable 1 day before it's due

Contributor ,
Oct 21, 2021 Oct 21, 2021

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Really fun times. Literally nothing in my system configuration changed.

But now, when I open a particular sequence that I have been working on, Premiere flatly freezes until I kill it in Task Manager. I have:

  • Done a clean boot
  • Updated my video drivers
  • Turned on and off hardware acceleration
  • A few other things I can't remember

 

I'm at the end of my rope. I do not know how to coax this file into behaving and I've gone from excited about my project to completely nauseous over my last hour of fighting with this. I would love to know either:

  1.  Other things to try
  2.  Some way to contact Adobe support because holy hell is that impossible for me to figure out
TOPICS
Crash, Freeze or hang

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correct answers 1 Correct answer

Adobe Community Professional , Oct 21, 2021 Oct 21, 2021
In the past waveform in nested sequences in the timeline caused issues Turn off Show Audio waveform. See how that goes. If you select the nest in the project panel you can go into the sequence setting and change the parameter.

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Contributor ,
Oct 21, 2021 Oct 21, 2021

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Addi entional detail: I managed to open the sequence in question. But the moment I moved toward a later nested sequence, the thing froze. How the heck do I deal with this?

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Put this nested sequence unnested in your master timeline.

See how that goes.

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Contributor ,
Oct 21, 2021 Oct 21, 2021

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Yeah, there's a problem with that. The millisecond that that nested sequence appears in my timeline, the program freezes. I'm not able to even get that far.

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Set it to Audio Samples via project panel.

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Contributor ,
Oct 21, 2021 Oct 21, 2021

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I have no idea what that sentence means. Can you elaborate?

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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First thing I try when this sort of thing happens is I open a brand new project, then import the problematic project in it's entirety. Sometimes that import can fix whatever corruption is causing your crashing. If the entire project behaves the same, try a new project and just import a sequence. Try to narrow down to what exactly is causing the issue.

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Contributor ,
Oct 21, 2021 Oct 21, 2021

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I tried this. After doing it, the inverse problem happened: I could edit the problematic sequence, but the second I scrubbed to the left (to the preceding clips), it froze.

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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Is it perhaps a particular clip that is freezing the program? Can you attempt to remove that clip and see if the freezing stops?

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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In the past waveform in nested sequences in the timeline caused issues

Turn off Show Audio waveform. See how that goes.

 

If you select the nest in the project panel you can go into the sequence setting and change the parameter.

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Contributor ,
Oct 21, 2021 Oct 21, 2021

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THANK YOU SO MUCH!

That did it. Disabling the audio waveform.

So appreciated.

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