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All my export presets are removed after installed update

New Here ,
Mar 18, 2024 Mar 18, 2024

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One just opened a Premier Pro and all my export presets just disappear 🤬on 2 of my computers.

I worked hard to create these profiles and now I need to do it again.

This is happening the second time already.

Screenshot 2024-03-19 at 0.19.13.png

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2024 Mar 22, 2024

That makes sense. 

We don't auto-magically copy your old presets into the new location,  because presets are not guaranteed to be forward-compatible, and may refer to output configurations no longer present in the newer version.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 19, 2024 Mar 19, 2024

Are you sure the presets are actually gone

The Export mode displays an abbreviated list of presets; unless you used the OS to delete your custom presets, they'll still be available under that popup's "More presets" option. 

On MacOS, you can find your custom presets in:

/Users/<username>/Documents/Adobe/Adobe Media Encoder/24.0/Presets

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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Are you sure the presets are actually gone

The Export mode displays an abbreviated list of presets; unless you used the OS to delete your custom presets, they'll still be available under that popup's "More presets" option. 

On MacOS, you can find your custom presets in:

/Users/<username>/Documents/Adobe/Adobe Media Encoder/24.0/Presets

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Hey Bruce

You are correct the presets are there but

What actually happened is my Premier Pro was updated from 22 to 24 and when I opened my brand new 24 I couldn't find my presets because the installation of 24 created a new folder in /Users/<username>/Documents/Adobe/Adobe Media Encoder/24.0/Presets.

It already created new presents and wasted a lot of my time on it. As a user, I expect to see all my presents in the encoder when the upgrade happens, since the update happens automatically I am not aware of a new version when I open it.

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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That makes sense. 

We don't auto-magically copy your old presets into the new location,  because presets are not guaranteed to be forward-compatible, and may refer to output configurations no longer present in the newer version.

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