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All of the "Hands-on tutorial" media is missing or not uploading

New Here ,
Oct 18, 2022 Oct 18, 2022

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I am trying to do all of the in-app tutorials. When I click on any of the lessons it takes me to the editor, but none of the media is there. All of the panels are blank. I have tried uninstalling and re-installing and that has not helped. Any help would be greatly appreciated!

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Error or problem , User interface or workspaces

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Hi there!

Sorry to hear that. Can you confirm your system OS? Are you on a Mac M1 machine?

 

Let us know. Happy to assist.

Thanks,

Kartika

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New Here ,
Oct 27, 2022 Oct 27, 2022

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Facing the same problem. on PC

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New Here ,
Oct 28, 2022 Oct 28, 2022

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Hello there, I'm facing the same problem as the above. Can you please guide us

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Hi aaron26667186kydz,

 

We're sorry about the poor experience. Do you see any progress bar in the Learn panel indicating the download status, or is the panel completely blank? Also, are you seeing any error codes/messages in the panel?

SumeetKumarChoubey_1-1666192303492.png

 

Thanks,

Sumeet

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