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All settings gone

Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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Started a new project today to find out that all my keyboard, color, export, and workspace settings have been completely wiped out - how do i get these back on my account? I have CC and everything should be synced like it has been for the past decade.

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Error or problem , User interface or workspaces

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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You signed into the right account? You could try signing out and back in.

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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signed out and in, even went back into time machine to drag and drop '.keys' and my color presets - neither show in PP

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Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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found a fix:

Adobe now creates 2 accounts - /username and /creativecloud 

 

for whatever reason even though i am signed into my username - it defaults to what is in the creative cloud folder so i have to copy all of my settings from time machine into that one and it worked.

 

no clue as to how to fix this though if you don't have a time machine archive backup of your files as Adobe seems to have completely wiped them

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