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Amd rx6700 not supported for hardware encoding

New Here ,
Mar 30, 2023 Mar 30, 2023

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I am using adobe premier pro 2023, Windows 11(latest)

 

I have Sapphire amd rx 6700 (Non-XT). I can't use this gpu for hardware encoding. I checked supported gpu's from here; https://helpx.adobe.com/premiere-pro/system-requirements.html#gpu-acceleration 

as you can see, older versions of this gpu is supported. In my opinion Amd 6700(non-xt) released after Amd 6700-XT so adobe premier pro must be update about this.

 

 

 

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correct answers 1 Pinned Reply

Adobe Employee , May 17, 2024 May 17, 2024

Hello @Mike28976513i3hk,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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LEGEND ,
Mar 30, 2023 Mar 30, 2023

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Which "hardware encoding" are you talking about? There are two entirely different therefore totally confusing uses of that phrase.

 

The first is for "Mercury Acceleration", in the Project setting dialog. In this meaning, this is for use for effects coded for the GPU. Such as Lumetri and Warp Stabilizer.

 

The second meaning and use, which has nothing whatsoever to do with the first, concerns long-GOP H.264 encoding/decoding. And the controls are in the Preferences dialog.

 

If you see comments in the Export dialog summary about hardware or software encoding, those ONLY refer to the second meaning: long-GOP capabilities of your hardware.

 

And I don't think most non-recent AMD cards had anything Premiere could use for H.264 encoding/decoding.

 

So which is it ... general use for effects processing, or long-GOP H.264 encoding?

 

Neil

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LEGEND ,
Mar 30, 2023 Mar 30, 2023

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Again, there are two entirely separate issues of 'hardware/software' ... encoding of effects, or H.264/5 long-GOP?

 

Again, they ARE NOT the same at all.

 

If you see say "software encoding only" in an Export summary section, that is NOT about general use of your GPU, but only whether or not your gear (especially the CPU, and some fairly new GPUs) have the hardware for long-GOP encoding.

 

So can you set the Project setting Mercury Acceleration to something other than software encoding? If so, it's probably using your GPU for what Premiere uses the GPU for. It doesn't use the GPU for basic encoding purposes.

 

Neil

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Enthusiast ,
Mar 30, 2023 Mar 30, 2023

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R, pardon me, I'm confused by the forum set up to if you were even repeplying to me, also I thought my statement made clear distintion that the GPU in question is a RX 5700 XT, which is supported by Adobe, Graphics Cards system requirements  ,  for both the hardware accelerated AVC/HVEC encoding/decoding - - and  OpenCL driven mercury playback realtime effects Previews & Rendering . So if I'm bumping into a different conversation completely, I'm super sorry, I can't find any threads, just back & forth messaging, & I know I'll lose context trying to communicate that way.

 

Have an excellent day!

 

I'm quite clear on the different types 

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hello @Mike28976513i3hk,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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