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An unknown error occurred while saving the project. Select 'Save as' from the file menu to save ...

New Here ,
May 30, 2020 May 30, 2020

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Dear Community, Adobe Premiere Pro Specialists,

I'm working on a project in Premiere Pro. I get always the same error. 

'An unknown error occurred while saving the project. Select 'Save as' from the file menu to save the project to a new location.'

Even when I open and starting a new project, I get the same message, even when I didn't have made some actions :-).

I work on a PC with Adobe cc, so always with the updated versions, I guess. I can't believe it should be a PC issue. Someone who can support me or knows what is happening here?

Thanks in advance,

Raf

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correct answers 1 Correct answer

Community Beginner , Dec 17, 2020 Dec 17, 2020

So I had this issue, and the problem was the external drive I was working off where the project file was located had no space left. I realize this is a pretty specific instance, and may not be your issue, but once I freed up space it was working again.

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Community Expert ,
May 30, 2020 May 30, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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New Here ,
May 30, 2020 May 30, 2020

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Hi Peru Bob, many thanks for the prompt reply.

I'll follow all of your guidelines.

Many thanks again,

Best regards,

Raf

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Explorer ,
Jun 01, 2020 Jun 01, 2020

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Hi.

 

I'm having the same issue here. Every time I try and save I get the same error. It's fine if I Save As (with a new file name). The problem is, I don't want to keep saving as a new file as I need to Dynamically Link the project into After Effects.

 

My spec:

Premiere Pro: v14.2.0

After Effects: v17.1.0 (including this just in case, as the Premiere project contains some Dynamically Linked AE compositions)

Windows 10 Pro (64bit) OS Build 18362.836

CPU: Intel i7-8700K @3.70GHz

RAM: 64 GB

GPU: GTX 1080 Ti + GTX 1080 (with latest drivers)

 

I've deleted the cache files, reset my preferences and workspace and it's still not fixed. I'm not in a position to roll back my GPU drivers as the project I'm on requires my current ones for 3D rendering.

 

Any help would be massively appreciated.

Jamie

 

 

 

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New Here ,
Jun 01, 2020 Jun 01, 2020

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I've been experiencing the same problem with the same scenarios. 

- I've had it in both 14.2 and when I rolled back to 13.1.5

- Im running Windows 10 OS version 17763.1217

- GPU NVIDIA GEForce RTX 2070

- CPU AMD Ryzen Threadripper 1920X 12-Core Processor 3.5 GHz

- 32GB Ram

Saving to a 6TB disc drive with plenty of space.

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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So I had this issue, and the problem was the external drive I was working off where the project file was located had no space left. I realize this is a pretty specific instance, and may not be your issue, but once I freed up space it was working again.

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New Here ,
Mar 02, 2023 Mar 02, 2023

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Yes this was also my issue - I suggest anyone with this problem check the remaining capacity of the drive that the project is located on.

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