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anteprima e esportazione

New Here ,
Nov 06, 2022 Nov 06, 2022

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La mia anteprima è tutta verde con delle linee, non funziona l'esportazione nemmeno con media encoder. in pratica non posso più usare premere pro. da cosa può dipendere? (ho già svuotato la cache e disinstallato e reinstallato e aggiornato il sistema operativo mac os big sur 11.7)

Schermata 2022-11-06 alle 12.10.40.png

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Error or problem , Export , Performance

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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Green means issue with the GPU.

Turn MPE hardware to software only.

and give your files a normal name instead of the ridiculous amount of numbers (guessing these files are downloaded from the internet)

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Hi giovanni26985384jpr1,

 

We're sorry about this. Are you still experiencing this issue? If so, would you mind disabling hardware accelerated decoding & encoding under Preferences > Media & check if it's restoring the preview? Also, let us know the version of Premiere Pro that you are using & the media specifications. 

 

Thanks,

Sumeet

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