• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

App Randomly Lagging and Shutting Down

Community Beginner ,
Jun 04, 2022 Jun 04, 2022

Copy link to clipboard

Copied

Hey, I've been using Premier Pro for a about 2 years now and this is the first it's ever done this. About a week ago I edited a video and it worked perfectly, but a few days later I opened the program and it was extremely lagging and anywhere from 3- 5 minutes it just closes the program with no error code. I've tried uninstalling and reinstalling, checking for updates, removing excess files from the computer; nothing is working to fix it. The computer I have is HP Spectre, Inter Core i7, 16Gb RAM

TOPICS
Crash , Editing , Error or problem

Views

137

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Jun 04, 2022 Jun 04, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of p

...

Votes

Translate

Translate
Community Expert ,
Jun 04, 2022 Jun 04, 2022

Copy link to clipboard

Copied

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 04, 2022 Jun 04, 2022

Copy link to clipboard

Copied

I wasn't sure what classified as a hard drive so I did my best to figure it out.  Intel Optane H10 with SSD 1TB Optane_0000 SSD. It States out of the 1TB I have 703 Gb Free, So 248gb Are being used.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 04, 2022 Jun 04, 2022

Copy link to clipboard

Copied

LATEST

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines