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2

AtomX 3.0 installation error

New Here ,
Feb 20, 2024 Feb 20, 2024

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Good morning,

My name is Guilherme, I'm an editor at a digital marketing agency and I'm having some problems installing some types of .atom files in the PREMIERE PRO program. Below I will explain what is happening:

In the image below, the "BASE 2.0" file, when you open the PROPERTIES, the file type is correct (.atom) and the program works correctly and is compatible. I can use its features.

(IMAGE ATTRACHED - "email001")


-------------------------------------------------- -------------------------------------------------- --------------------------------------------------

below is the "BASE 3.0" file where when I open its properties it tells me that the file is in a different format (.ato), and when I launch it in the editing program, it informs me that the file type is incompatible and it is not a ".atom" type file.

(IMAGE ATTRACHED - "email002" e "email003")

I would like to know if there is any way I can change the file type from ".ato" to ".atom" so that it is readable in the system.

I thank the attention.
Att, Guilherme Fernandes Brasilia DF

______________________________________________________________________________



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Effects and Titles , Error or problem , How to

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Community Expert ,
Feb 20, 2024 Feb 20, 2024

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As this is 3rd party software contact vendor.

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