Audio cutting out in Premiere - it's killing me.

Explorer ,
Mar 20, 2019 Mar 20, 2019

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So this problem has seemed to have ramped up over the past month or so and it's getting increasingly difficult to edit.  I've tons of searching, and there seem to be a lot of people having similar issues - but all have different possible causes.  I'm trying to edit interviews, and basically I can't work.  Some of the obvious questions I know I'll get:

Was happening on the last version of 2018, and I'm now on 2019 - 13.0.3.

System:

I'm on a Mac Trashcan - I know it's getting up there in age, but it's handling the video fine - it's just the audio cutting out.

3.5 GHz 6-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

I've had this happen on multiple projects, with multiple types of media and multiple hard drives.  (Predominately Lacie Rugged which we've always used).

In this case files are 4K MXF - although I have proxies attached which seems to have exasperated the audio situation.  Although I rarely have needed to use proxies, so my other projects had problems using the original footage.

I always make my sequences from the clip, so matching settings should not be an issue - except iI guess potentially in this case where I have proxies attached.

I've cleared my cache, I've upped my buffer size to the max, and made sure my sample rate matches. 

I've been editing over 25 years, linear tape to tape, Avid, and I've been using Premiere since 2012 and CS6, and I've never been more frustrated. 

Anyone else?

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correct answers 1 Correct answer

Explorer , Jun 10, 2019 Jun 10, 2019

Sorry I didn't get back here sooner, as I managed a work around and life goes on.  Based off the issues I have had and others I know have had - this problem affects audio playback, morph cuts and a range of performance problems.  Commonalities seem to be mov and mxf files in CC2019 on older Macs 2013 trashcan etc, but some also on last round of imacs.  In every instance, transcoding the original footage to high quality mp4s got us through the job.  I've since gotten a brand new imac and am not e

...

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Mentor ,
Mar 20, 2019 Mar 20, 2019

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I have a custom built editing thing. On top of case are jacks for headphones and microphone. On back of computer are outputs (mobo sound 5.1 stuff ). At first audition would have problems if I unplugged stuff on top of board, replacing with another device.. e.g. from headphones to a line going to stereo aux.  If audition was ON during the plugging it was fine ( would see unplugged and new plugged in thing). If audition wasn't on it normally wouldn't know what was going on and I'd have reset preferences. So that was one weird thing. Then no matter what I did sound was cutting in and out on the whole computer ( including editing). I am not sure but I THINK the stupid mini stereo jack on top of computer was simply getting loose wire inside. At any rate I bought external speakers for the computer and they have a headphone jack on them, and plugged THAT into the rear of computer,, so I never have to unplug or plug anything in and out anymore re: the computer.

Sometimes hardware is getting old and worn out and not working right and it's the LAST thing we suspect as our problem. Sometimes it's the software.  Who the heck knows ???

Good luck finding answer. If a lot of people have same problem at least there should be a lot of solutions coming your way.

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Interesting thought.  I have Genelec speakers connected to a PreSonus Audiobox... but I've got two setups and they've both done it so I doubt both went bad at the same time.  But it doesn't mean that Premiere isn't all of a sudden deciding it doesn't like that config... but I kinda doubt it.  When I get more time I'll try to test that. 

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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So, a little more testing... - if I just load the clip into the source window, video plays fine, but audio repeatedly cuts out.  I lose the audio meter levels visually as well, so Premiere is just choking on the audio for some reason.  If I pause, and play again, it will play audio for a little bit and then cut out again.  I even tested taking my speakers out of the equation, and just playing through the Mac's internal speaker.  Same result.

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Community Expert ,
Mar 20, 2019 Mar 20, 2019

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Check audio hardware in the Preferences and set input to none.

See how that goes.

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Nope, no change.  I was really hoping it could be something as simple as that!

I've managed to work around it for now by dropping entire sections on a timeline and rendering both audio and video - then it seems to play ok - but besides being ridiculously time consuming, the fact I can't play a clip in my source window before applying to a timeline and rendering is crazy.  For now, I just keep taking notes as to what the files types are as I come across them to see if it's a specific type causing the problem.  I know I used to have to convert all avi files to something else to be able to edit in Premiere because it would just choke on them... but since being on a Mac I haven't had problems til very recently.  These are mxf's. 

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Adobe Employee ,
Mar 20, 2019 Mar 20, 2019

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CCS, make sure your sequence settings for sample rate matches the sample rate of your footage_precisely. Trash any audio previews, render audio and see if you have the same issues.

Thanks,
Kevin

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Sequences made as always from dropping the clip on the new item icon which should produce an exact set of sequence settings as the clip... but I'm having trouble playing in the source window as well which would theoretically take any sequence settings out of the equation.

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Adobe Employee ,
Mar 20, 2019 Mar 20, 2019

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Sequences made as always from dropping the clip on the new item icon which should produce an exact set of sequence settings as the clip... but I'm having trouble playing in the source window as well which would theoretically take any sequence settings out of the equation.

  • Please first check your Audio Hardware settings and set those to default for macOS.
    • Use standard speakers, not bluetooth or wireless speakers of any kind.
    • Is audio playback normal now?
  • If you have updated your OS, please check your folder permissions.
    • How is playback now?
  • If neither of these things work, have you tried rolling back to an earlier version of Premiere Pro?
    • If you have too many cuts since you updated, you can always try a XML file to roll back with.

Hope we can help you,

Kevin

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New Here ,
Jun 04, 2019 Jun 04, 2019

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can you help me get my money back? I'm sick of this audio problem that EVERYONE seems to have, but nobody has an answer, unless you try two dozen different things. That right there is a sign that the software is simply broken. So yes, can you help me get my money back? A client needs a video yesterday, but here I am still trying to watch more than 4 seconds at a time.

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Community Expert ,
Jun 04, 2019 Jun 04, 2019

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The vast majority of users aren't having the issue. At the same time, if you're having this, it's a massive problem. Like so many computer bugs.

Which is why those questions about what your system are, med, and practices are so important. Both to try and get you working and to get data for where/when this happens.

Neil

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Explorer ,
Mar 10, 2022 Mar 10, 2022

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It's now 2022 and I'm having this same exact issue on a brand new custom built PC with and thread ripper cpu and 3090 gpu. In researching the problem i'm seeing forums clear back from 2014 complaining about this issue. It's absolutely unacceptable and OP is correct that the program is broken. I've had many Premiere issues over the last 10 years of editing but this is now unusable. My editor friends have been complaining about this issue for some time as well, all on different computers. I suspect your claim that "the vast majority of users" don't have this issue is far from true. 

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Community Expert ,
Mar 10, 2022 Mar 10, 2022

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Hey, first, you've got total sympathy. When things are screwing up like this, it's painful. We've all been there with one thing or another.

 

That said, I am noting that your comment is a reply to a two year old post, and I've not had any since ... it's not that everyone is having the issue. I haven't had anything like it, period. Nor have most users or there'd be a lot more posts on here about it ... newer posts and threads.

 

It sounds to me like it's some sort of issue where the particular media and the OS and onboard audio and Premiere aren't getting all their communications straight. Some users have been able to simply t-code because only one codec caused a problem for them.

 

Some users have found that having a separate sound card ... with all the crud it had installed on the systme as "drivers" ... was the culprit. Uninstall the sound card & all it's stuff, their Premiere audio was totally fine.

 

A few have issues like this while they have other audio players working on their system. Such as one who always has Spotify or something playing while he was editing ... and the two were competing for audio resources. That doesn't typically end well.

 

And as always, the first thing to do with audio issues in Premiere is go to the Preferences, and set the default audio input as "None". Weird as that sounds.

 

So it can probably be one of many different things, and a total joy to troubleshoot for.

 

Neil

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New Here ,
Sep 25, 2022 Sep 25, 2022

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Just in case anyone cares, I am also using a Custom Built PC and am still having this issue that many people here are describing. I am working off of proxy files. I have set audio input to none. But still I get about 4 seconds of audio before it cuts out. Now, if I toggle my video off, the audio plays back smoothly. But considering this is supposed to be professional software, that solution does not help me in the long run. Sorry but I do agree that the issue here is within the Adobe Premiere program itself and the onus is on Adobe to figure this out. You say more people would report this issue...not everyone has the energy or care to report things on forums. But it's pretty clear there are enough people here over many years that are having this same issue. Adobe you need to step it up and take some responsibility

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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LATEST

Hey, as noted, you have total sympathy.

 

But like the vast majority of users, I can't replicate this, and for the times I've been aware of this kind of thing for other users, there have been A TON of different things that fixed it.

 

So it's clearly not "one" thing to fix. It can be caused by several things that when changed on the local computer, the problem stops happening. And yes, that is maddening when you're the one getting hammered.

 

And it's also very frustrating for the devs and us 'volunteers' because we can't really know what to say, other than offer a list of things to try.

 

Neil

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Mentor ,
Mar 20, 2019 Mar 20, 2019

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I wonder if it's worth using mediainfo or something like that (tree view ) to show what the source stuff is to begin with ??

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Have the same problem, mostly caused by the audio being on an external hard drive (i guess), which is still not a reasonable excuse for the audio to be cutting out... Premiere is trash and it's time to go has come.

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New Here ,
Jun 04, 2019 Jun 04, 2019

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I'm jumping ship to Davinci because of this bull .... I can't edit on Premiere anymore, its unusable but I have to somehow deliver a video tonight when the audio cuts out every 4 seconds.

 

Worst editing software of 2019 by a long shot.

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New Here ,
Apr 18, 2020 Apr 18, 2020

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yep. i've been trying to fix this same issue for days now on a project from a year ago, as well as a brand new project with just prores media. Just got Resolve installed... fingers crossed.

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Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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How did that work out? I'm having a nightmare editing ProRes on my PC right now, which is weird because this is the same format, computer, and workflow I've been using for 5 or 6 years now and this problem only just got unbearable today. Is Resolve awesome?

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Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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Try your project settings. For me I had to switch to software only in the
general tab.

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Community Beginner ,
Apr 08, 2022 Apr 08, 2022

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Nope, that didn't work unfortunately.

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Explorer ,
Apr 08, 2022 Apr 08, 2022

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My first go to move when Premiere is having playback issues, is to delete my cache under "edit/preferences/media cache". As I've seen all kinds of screwy behavior because ot the cache, especially in After Effects. 

After that, I'll clear out some of my unsused essential graphics templates... as for some reason having a healthy amount available and not even being used, will cause Premiere to perform really poorly.

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Nope, those fixes didn't work either. The worst part is, I've been editing videos on this exact computer in this exact format for years, and this only became a problem recently.

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Explorer ,
Apr 08, 2022 Apr 08, 2022

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Adobe may have fixed this, but try turning off any EQ on the audio. There was a glitch years ago where the EQ under Essential Sound was somehow causing cuts points to pull in a tiny sample of audio from the very start of the video (which for most people was a bit of silence).

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