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Audio cutting out in Premiere - it's killing me.

Explorer ,
Mar 20, 2019 Mar 20, 2019

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So this problem has seemed to have ramped up over the past month or so and it's getting increasingly difficult to edit.  I've tons of searching, and there seem to be a lot of people having similar issues - but all have different possible causes.  I'm trying to edit interviews, and basically I can't work.  Some of the obvious questions I know I'll get:

Was happening on the last version of 2018, and I'm now on 2019 - 13.0.3.

System:

I'm on a Mac Trashcan - I know it's getting up there in age, but it's handling the video fine - it's just the audio cutting out.

3.5 GHz 6-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

I've had this happen on multiple projects, with multiple types of media and multiple hard drives.  (Predominately Lacie Rugged which we've always used).

In this case files are 4K MXF - although I have proxies attached which seems to have exasperated the audio situation.  Although I rarely have needed to use proxies, so my other projects had problems using the original footage.

I always make my sequences from the clip, so matching settings should not be an issue - except iI guess potentially in this case where I have proxies attached.

I've cleared my cache, I've upped my buffer size to the max, and made sure my sample rate matches. 

I've been editing over 25 years, linear tape to tape, Avid, and I've been using Premiere since 2012 and CS6, and I've never been more frustrated. 

Anyone else?

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correct answers 1 Correct answer

Explorer , Jun 10, 2019 Jun 10, 2019
Sorry I didn't get back here sooner, as I managed a work around and life goes on.  Based off the issues I have had and others I know have had - this problem affects audio playback, morph cuts and a range of performance problems.  Commonalities seem to be mov and mxf files in CC2019 on older Macs 2013 trashcan etc, but some also on last round of imacs.  In every instance, transcoding the original footage to high quality mp4s got us through the job.  I've since gotten a brand new imac and am not e...

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Mentor ,
Mar 20, 2019 Mar 20, 2019

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I have a custom built editing thing. On top of case are jacks for headphones and microphone. On back of computer are outputs (mobo sound 5.1 stuff ). At first audition would have problems if I unplugged stuff on top of board, replacing with another device.. e.g. from headphones to a line going to stereo aux.  If audition was ON during the plugging it was fine ( would see unplugged and new plugged in thing). If audition wasn't on it normally wouldn't know what was going on and I'd have reset preferences. So that was one weird thing. Then no matter what I did sound was cutting in and out on the whole computer ( including editing). I am not sure but I THINK the stupid mini stereo jack on top of computer was simply getting loose wire inside. At any rate I bought external speakers for the computer and they have a headphone jack on them, and plugged THAT into the rear of computer,, so I never have to unplug or plug anything in and out anymore re: the computer.

Sometimes hardware is getting old and worn out and not working right and it's the LAST thing we suspect as our problem. Sometimes it's the software.  Who the heck knows ???

Good luck finding answer. If a lot of people have same problem at least there should be a lot of solutions coming your way.

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Interesting thought.  I have Genelec speakers connected to a PreSonus Audiobox... but I've got two setups and they've both done it so I doubt both went bad at the same time.  But it doesn't mean that Premiere isn't all of a sudden deciding it doesn't like that config... but I kinda doubt it.  When I get more time I'll try to test that. 

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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So, a little more testing... - if I just load the clip into the source window, video plays fine, but audio repeatedly cuts out.  I lose the audio meter levels visually as well, so Premiere is just choking on the audio for some reason.  If I pause, and play again, it will play audio for a little bit and then cut out again.  I even tested taking my speakers out of the equation, and just playing through the Mac's internal speaker.  Same result.

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Adobe Community Professional ,
Mar 20, 2019 Mar 20, 2019

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Check audio hardware in the Preferences and set input to none.

See how that goes.

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Nope, no change.  I was really hoping it could be something as simple as that!

I've managed to work around it for now by dropping entire sections on a timeline and rendering both audio and video - then it seems to play ok - but besides being ridiculously time consuming, the fact I can't play a clip in my source window before applying to a timeline and rendering is crazy.  For now, I just keep taking notes as to what the files types are as I come across them to see if it's a specific type causing the problem.  I know I used to have to convert all avi files to something else to be able to edit in Premiere because it would just choke on them... but since being on a Mac I haven't had problems til very recently.  These are mxf's. 

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Adobe Employee ,
Mar 20, 2019 Mar 20, 2019

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CCS, make sure your sequence settings for sample rate matches the sample rate of your footage_precisely. Trash any audio previews, render audio and see if you have the same issues.

Thanks,
Kevin

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Sequences made as always from dropping the clip on the new item icon which should produce an exact set of sequence settings as the clip... but I'm having trouble playing in the source window as well which would theoretically take any sequence settings out of the equation.

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Adobe Employee ,
Mar 20, 2019 Mar 20, 2019

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Sequences made as always from dropping the clip on the new item icon which should produce an exact set of sequence settings as the clip... but I'm having trouble playing in the source window as well which would theoretically take any sequence settings out of the equation.

  • Please first check your Audio Hardware settings and set those to default for macOS.
    • Use standard speakers, not bluetooth or wireless speakers of any kind.
    • Is audio playback normal now?
  • If you have updated your OS, please check your folder permissions.
    • How is playback now?
  • If neither of these things work, have you tried rolling back to an earlier version of Premiere Pro?
    • If you have too many cuts since you updated, you can always try a XML file to roll back with.

Hope we can help you,

Kevin

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New Here ,
Jun 04, 2019 Jun 04, 2019

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can you help me get my money back? I'm sick of this audio problem that EVERYONE seems to have, but nobody has an answer, unless you try two dozen different things. That right there is a sign that the software is simply broken. So yes, can you help me get my money back? A client needs a video yesterday, but here I am still trying to watch more than 4 seconds at a time.

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Adobe Community Professional ,
Jun 04, 2019 Jun 04, 2019

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The vast majority of users aren't having the issue. At the same time, if you're having this, it's a massive problem. Like so many computer bugs.

Which is why those questions about what your system are, med, and practices are so important. Both to try and get you working and to get data for where/when this happens.

Neil

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Mentor ,
Mar 20, 2019 Mar 20, 2019

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I wonder if it's worth using mediainfo or something like that (tree view ) to show what the source stuff is to begin with ??

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Explorer ,
Mar 20, 2019 Mar 20, 2019

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Have the same problem, mostly caused by the audio being on an external hard drive (i guess), which is still not a reasonable excuse for the audio to be cutting out... Premiere is trash and it's time to go has come.

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New Here ,
Jun 04, 2019 Jun 04, 2019

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I'm jumping ship to Davinci because of this bull .... I can't edit on Premiere anymore, its unusable but I have to somehow deliver a video tonight when the audio cuts out every 4 seconds.

 

Worst editing software of 2019 by a long shot.

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New Here ,
Apr 18, 2020 Apr 18, 2020

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yep. i've been trying to fix this same issue for days now on a project from a year ago, as well as a brand new project with just prores media. Just got Resolve installed... fingers crossed.

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Explorer ,
Jun 10, 2019 Jun 10, 2019

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Sorry I didn't get back here sooner, as I managed a work around and life goes on.  Based off the issues I have had and others I know have had - this problem affects audio playback, morph cuts and a range of performance problems.  Commonalities seem to be mov and mxf files in CC2019 on older Macs 2013 trashcan etc, but some also on last round of imacs.  In every instance, transcoding the original footage to high quality mp4s got us through the job.  I've since gotten a brand new imac and am not experiencing those same problems, but I haven't worked on that same exact footage again either.  I also did not experience these problems on the trashcan prior to cc2019.  Bottom line, if you're struggling try transcoding to high res mp4s. 

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New Here ,
Jul 31, 2019 Jul 31, 2019

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So, I spent HOURS today trying to figure this out and I FINALLY found the answer (at least for me). The audio kept cutting out in the timeline (only) and it was because the sequence settings didn't match. I shoot in 60fps and have always dropped my footage into a 24fps timeline with no issues before this latest update. So, I just created a new seq and the kept frame rate at 60 and the audio was seamless. Then I went back into seq settings and adjusted it to 24 and it seems to work perfect (for now)!   

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New Here ,
Nov 06, 2019 Nov 06, 2019

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Since I was matching on board camera audio in the 'Audio 1' track to my .wav's in the 'Audio 2' track, I simply deleted the on board audio in track 1 after I had synced sound. No cut outs after that and its not like I was going to use the camera audio anyway. 

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New Here ,
Mar 05, 2020 Mar 05, 2020

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I can up with the same problem,

 

I first renedered, cleared the cache, updated premiere and nothing...then I saw that this worked for others so I tried moving my files to the computer rather than my works server. I then deleted the audio clips from the camera that I was not using, and then rendered everything. Not sure what out of all those things fixed the problem.

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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Elio,

My advice is: Don't place media on any "server" unless it is expressly built for serving video streams.

 

Thanks,
Kevin

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New Here ,
May 03, 2021 May 03, 2021

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We use a QNAP server and video/audio plays fine EXCEPT the stuff recorded with our ATMOS SHOGUN INFERNO. But it is recording at 48hz and our sequences match and still the audio cuts out. Telling me to transcode is not a solution.
That we have no solution to this is troubling. It is runing my editing experience, my day, and my job.

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New Here ,
Jun 02, 2021 Jun 02, 2021

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By server I meant my works drive. Bad choice of words.

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Adobe Employee ,
Mar 05, 2020 Mar 05, 2020

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While I would recommend transcoding, I'd do so to an editing or "intermediate" codec, like ProRes, not H.264 files. You probably should never refer to a .mp4 file as a "high quality" file. It is definitely not that. .mp4 is a delivery codec, not one you should edit with or transcode to.

 

Cheers,
Kevin

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New Here ,
Mar 26, 2020 Mar 26, 2020

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I've been having this issue as well, and the responses here made me think, so I dug in. In my case, I'm editing a multicam clip, with both in camera and off-camera audio tracks, synced. I tried deleting the camera audio to see if I could play the timeline for more than 2 seconds without the audio cutting out. It worked. Now and again there's a little "blip" of the audio cutting out, but nothing like before. Not a great solution, but I can finally press on with my project after almost throwing my computer through the wall in frustration 🙂

fwiw I tried everything I could first - clearing the cache, rendering audio, etc. Nothing had any effect on the problem until I deleted tracks. There were originally 6 audio tracks. Now I have 2, and have a working scenario. I also have a very capable editing PC.

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New Here ,
Apr 16, 2020 Apr 16, 2020

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I got around this problem by opening the original clip in Adobe Audition, then exporting it (using same as source settings), then importing it into Premiere Pro.  Horrible workaroud, but it gets me going again.

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