Audio drops out randomly in timeline Premiere Pro 2023

[Spacecadet1968]

Hi,

The audio drops out randomly in the timeline during playback.

Additionally, the video is choppy in random places, just before or just after the audio drops out. It’s almost as if Premiere is running out of memory, yet when I checked settings, it’s got 26GB allocated.

After speaking with Adobe support, with the only solution that seemed to work was to open Premiere in Intel mode and change the rendering engine to Mercury Playback Engine Software Only, rather than Mercury Playback Engine GPU Acceleration (Metal). This worked once, but the problem has since returned.

I was told that the issue is “Apple’s drivers are not able to cooperate with the latest version” of Premiere,(direct quote) and to contact Apple, but that doesn’t make sense. 

Is anyone else having the same issues?

I’m running a Mac Studio, macOS Ventura, with an M1 Max and 32 GB of RAM.

Thanks!

Michael  

[Disaster Media]

I have also been dealing with this issue for over a year on a MabBookPro. 

While editing a project ni Premiere 2023 or 2024, when timline is plyed to review work, audio and video play together, then the sound drops out after about 8 seconds, after awhile (1-minute or more) it will come back on for a second or two then cut out again.

In the 4-minute edit I am curretnly working on, I may hear about 6-15 seconds total of broken audio total in the 4 minutes the clip plays. 

If I hit the spacebar to stop/start the playback the audio will start up again at that point for another 5-8 seconds and then drops out again. 

Audio track without video plays just fine. 

Video withtout audio plays just fine. 

But it seems to not be able to process both video and audio on playback and will always drop audio. 

Makes editing almost impossible. 

[KonaLyman]

fair warning - Adobe cannot fix this. Been trying for over a year. Move on
to Davinci Resolve.


Lyman Medeiros
Program Director

[Disaster Media]

I'm wondering if it's a hardware issue? I have a friend who is using Premiere Preo to edit commercials and music videos with both newer Mac Pro tower and MacBook Pro tower and he never has any issues with this. 

[malbutnotbad]

Hi Michael, I'm experiencing this, too. I've had this issue off and on with different updates throughout the last 10 years using Adobe CC. Here's a great thread offering lots of different solutions to this problem. Just a checklist to go through, usually one will solve it. This last time, creating a new project and copying the old project into it via the built-in media browser in PP solved it for me. I had no dropouts after doing that for a little while. Then when it happens again, I just do the same thing.

https://community.adobe.com/t5/premiere-pro-discussions/audio-dropping-out-during-playback-in-timeli...

best,

Mark 

[malbutnotbad]

Also check out this Reddit thread giving more options to explore: https://www.reddit.com/r/VideoEditing/comments/964bs7/need_advice_premiere_pro_audio_dropouts_during...

[Bas_Timewriters]

I  may have figured it out. During many years I often encountered this problem.
I work a lot with nested sequences and ProRes footage that dont have audio, but do have an audio track.

Today I encountered the problem again, and decided I would render the audio. It said rendering 17 tracks, allthough I was only using one music MP3.

All the empty audiotracks were still on the timeline as well.

I decided to delete all empty audio tracks from my edit timeline, and voila, no more drop outs.

My advice is, look in your project if there are empty audio tracks that can be deleted in your timeline. Maybe that will do the trick!

[ralph_3771]

Thanks worked for me