Audio drops out randomly in timeline Premiere Pro 2023

[Spacecadet1968]

Hi,

The audio drops out randomly in the timeline during playback.

Additionally, the video is choppy in random places, just before or just after the audio drops out. It’s almost as if Premiere is running out of memory, yet when I checked settings, it’s got 26GB allocated.

After speaking with Adobe support, with the only solution that seemed to work was to open Premiere in Intel mode and change the rendering engine to Mercury Playback Engine Software Only, rather than Mercury Playback Engine GPU Acceleration (Metal). This worked once, but the problem has since returned.

I was told that the issue is “Apple’s drivers are not able to cooperate with the latest version” of Premiere,(direct quote) and to contact Apple, but that doesn’t make sense. 

Is anyone else having the same issues?

I’m running a Mac Studio, macOS Ventura, with an M1 Max and 32 GB of RAM.

Thanks!

Michael  

[Ishan Y]

I can understand how frustrating this must be for you. I suggested transcoding to isolate if the issue is with how the source file is encoded. If you could send us the source file, the Premiere Pro project file, and the exported file with the audio drop, we can share them with the engineering team for investigation. I have recently seen some issues with third-party plugins causing some source files to act up inside Premiere Pro, so knowing what plugins you have installed will give us more information to work with. 

[Philip35181694m0oo]

Hi Ishan - I am having the same issues. Can you let me know which third-party plugins are causing problems? I'm about to delete and uninstall everything in the hope of resolving this issue. 

[pittsure]

All, that's right. All 3rd party plug ins are the problem. Before the 2023 updates, Magic Bullet worked fine, but not anymore. It's impossible to edit. As soon as I finish this project, I'm done with Premiere. 

[default5b8lspejca41]

This is also happening to me on a 2022 Mac Studio, w/ Ventura. It's incredibly frustrating. Reading through the fruitless troubleshooting below, I am even more disheartened. Clearly there's a fundamental incompatibility with this version of Premiere and this computer setup. Bummer.

[Kevin-Monahan]

Hi @default5b8lspejca41,

I read your case. Is it possible to get more info about your media and workflow? I hope the community can assist.

Thanks,
Kevin

[Richard van den Boogaard]

Try setting Audio Input to None in Audio Hardware preferences.

Hope this helps.

[KonaLyman]

than you Richard, Ill try it.

[ashwatch]

Hello, 

I'm have the same problem, audio drops out during playback.

I've changed this:

as well as this:

But no luck.

Please help, as this is extremly frustrating.

Thank you.

[KonaLyman]

correct, extremely frustrating. Ive had this problem for at least 8 months. Davinci Resolve is looking better everyday.

[ashwatch]

@KonaLyman, no solution for you either?

I've been a PPro user for over 12 years now, so hoping to get a solution on this.

Come on Premiere Gods;)

[KonaLyman]

Nope, no solution. With every PPro update there seems to be a quirk of some type. This one I hate.

[Kevin-Monahan]

Hi @KonaLyman,

Are you attaching more than one monitor? If so, try a single monitor setup.

Thanks,
Kevin

[KonaLyman]

2 monitors yes. Work off 1 monitor? I'd rather move to Resolve.

[ashwatch]

Yes, i'm on 2 monitors as well.

Single monitor is not a permanent solution for me.

[Kevin-Monahan]

Can you try a test? 

[KonaLyman]

here is my sample: Timeline plays, audio drops out but timeline continues to play. I Stop playback, Start play and audio is fine until the next drop out.   Its happening right now as I send this message .  Its been going on for 8 months so you can assume I tried everything to correct this problem. Everything. Previous Adobe tech support left me a long time ago. 

[Kevin-Monahan]

Hi,

I meant try a test with a single monitor. Does it work? What is the resolution of your monitors? Are they larger than 4K? Have you tried the workaround? Enable Displays have separate Spaces in macOS System Settings > Desktop & Dock. https://helpx.adobe.com/premiere-pro/kb/known-issues.html

See if that works for you.

Thanks,
Kevin

[ashwatch]

Hi Kevin,

I'm on a PC, with 2 DELL 24" monitors - are there any specific settings I need to update there?

Cheers.

[Kevin-Monahan]

Hi @ashwatch,

Thanks for the post. Sorry for the problems. Let us know more about your system and the media. Specifically the audio sample rate of your source and your sequence settings. Please see this FAQ: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...

Thanks,
Kevin

[ashwatch]

PPro 23.6.0 (Build 65)

Please let me know if there are any other details you require.

Thanks.

[Kevin-Monahan]

Hi @ashwatch,

If you right click a clip and choose Properties, it would be great to see a screenshot so we can see your audio properties. If we could see a screenshot of Sequence > Sequence Settings, that would be great too. 

Thanks,

Kevin

[Russ5E13]

I have this problem, too. It's constant on an M1 Macbook Pro with the latest version of Premiere 2023 (2024 does not currently work with Logitech's mouse and keyboard software which is crucial to my workflow). I have tried everything mentioned in this thread and nothing makes a difference. It's infuriating.

[Kevin-Monahan]

See if it works with a single monitor, @Russ5E13. Let me know if it worked.

Thanks,
Kevin

[pittsure]

I have been dealing with this issue for months and nothing works. 

[gourlie.goods]

I've been struggling with this problem for over a year and tried every solution I've found on these fourms and only just now figured out a fix. For me, unlinking my audio and video seems to resolve the problem (right click video in timeline --> Unlink). It means you'll have to chop your video and audio seperately which is really annoying but at least playback is smooth!

I'll just add this to my ever-growing, aggrivating quirks of Premiere that are leading me to towards that buy button on Final Cut Pro. 🙃