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Audio normalisation effect tab crashing export directly out of PP

New Here ,
Jan 23, 2024 Jan 23, 2024

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IMG_6800.jpeg

Audio normalisation filter in effects tab is crashing video export on PP24.1.0 when directly exporting from PP

i have tried all the avenues to stop this happening preferences/cache/reboot/using AME/etc and nothing is working. Can someone please address this bug?

pic of error attached

MacOS Ventura 13.6.1

3.5ghz quad core intel i5

radeon pro 575 4gb

 

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hey Red,

I'm sorry to hear about this. Are you using the Audio Gain window for audio normalization (press the G key)? Could you share your workflow for normalizing audio? If possible, please also share a screen recording of the issue. That will help us better understand the problem. 

 

Thanks,

Ishan

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New Here ,
Jan 31, 2024 Jan 31, 2024

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It is literally ticking the audio normalisation filter in the effects panel at export.

strangely it works on an h264 codec but if I use a broadcast standard codec like mxf it gives me the above pictured  error

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Yes I do use audio gain as my method of normalising audio as I edit

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