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Audio not found at 00:00 - Win 11

Explorer ,
May 02, 2024 May 02, 2024

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Audio drifts in and out, disappears, come back on, then repeats the cycle, this warning pops up "Audio not found at 00:00" . . . . .I've tried changing audio format, from mp3 to wav. Already updated drivers, changed audio hardware settings. Using latest version of PPRO but I've also installed the beta version - same problem. Cannot continue work, needs fix asap!

 

Win 11

Ryzen 5

RTX4070ti

 

 

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hey Eric,

What type of source files are you working with? Could you share your source file properties (Project Panel > Right-click on file > Properties). Please also let us know what device was used to record the audio. This will help us better understand the problem. 

 

Post moved to discussions to collect more information. 

Thanks,

Ishan

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Explorer ,
May 10, 2024 May 10, 2024

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File Path: H:\4D SIMULATION COURSE 2024 B72\VIDS\PRODUCTION COMPOSITE\AE RENDERS\Jan 9 2024 Prod Rules 22 wo level filter.mov
Type: QuickTime Movie
File Size: 992.83 MB
Image Size: 1080 x 1080
Frame Rate: 30.00
Source Audio Format: 48000 Hz - 16-bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:31:01
Pixel Aspect Ratio: 1.0
Alpha: Premultiplied Alpha
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None

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Community Expert ,
May 11, 2024 May 11, 2024

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are any of your sources from a smart phone or screen recording?  If so the issue may be sources with a variable frame rate which can cause intermittent and unpredictable issues.


use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum or use shutter encoder https://www.shutterencoder.com/en/ which allows you to transcode directly to prores or other mezzanine formats, "First choose a video codec.
Then in the "Advanced features" section check the box "Conform by:" and set your frame rate in images/seconds." from ShutterEncoders FAQ. You want to figure out what the original target frame rate of the smartphone or screen recording was and set to that in the conform dialog.

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