• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Audio & Video Out Of Sync After Re-Opening Project File

New Here ,
Apr 27, 2017 Apr 27, 2017

Copy link to clipboard

Copied

Dear Expert,

Adobe Premiere Pro is failing to read my audio files properly...

I've "synced" my sequence using the Plural Eyes 4 Extension Plugin within Premiere, and after that failing, I simply did all the syncing manually.

Everything was all rainbows and roses until...

Premiere decided to CRASH!

I know you know the feeling

To make it worst it was when I was almost done with my 45-minute sequence...

When I re-opened my premiere project file all the audio and video was out of sync...

Screen Shot 2017-04-27 at 9.54.05 AM.png

Yes, I made project file and sequence backups and they are all out of sync.

Everything in my sequence after 7 minutes and 49 seconds is out of sync...

Screen Shot 2017-04-27 at 11.14.30 AM.png

I believe the problem is...

Apparently, my sequences are still reading the .xml file that was originated from the Plural Eyes sync failure.

All my sequences are experiencing the same failure because they were duplicates so they are all referring to the same .xml file.

Solutions I've tried...

1. Adobe Premiere Pro is updated to latest version

2. Plural Eyes 4 is updated to latest version

3. Recovered old project files and sequences

4. Deleted all Plural Eyes/Red Giant folders and files

5. Cleared Adobe Premiere Pro Media Cache

6. Reset Adobe Premiere Pro default settings

7. Restarted Computer

8. Imported Premiere project from Adobe After Affects and exported sequence

9. Opened Premiere project in Adobe After Effects and exported it as Premiere Project

10. Called support only to get referred to Plural Eyes support

11. Got frustrated

11. Cried

12. Slept 6 hours

Missed the deadline...

Pissed off the boss...

Can someone help me, please?

The Plural Eyes 4 extension still appears in Premiere Pro

Screen Shot 2017-04-27 at 11.11.52 AM.png

But, the plugin is not recognized in Adobe Extension Manager...

Screen Shot 2017-04-27 at 11.17.25 AM.png

What is the solution?

Please help

Views

592

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 18, 2019 Sep 18, 2019

Copy link to clipboard

Copied

I'm having the same issue! Did you ever solve it??? Hating pluraleyes right now

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 10, 2023 Jan 10, 2023

Copy link to clipboard

Copied

LATEST

Having this same issue Now!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines