Audio waveforms not showing when opening project using API call

Participant ,
Mar 18, 2022 Mar 18, 2022

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Hi

 

When we use the API call app.openDocument() to open the premiere project, audio waveforms are not showing up in Premiere Pro. Same project when we open from local disc manually, it's showing the waveforms. Could you please suggest, how this can be resolved?

 

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Editing , Error or problem , How to , Import , SDK

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correct answers 2 Correct answers

Participant , Mar 18, 2022 Mar 18, 2022
Hi Bruce, Thank you for the quick response, we are working on a sample project to share with you. Will come back to you as soon as possible. Premiere pro version:22.2.0Happening in both MAC and WindowsPPro Preferences --> Audio --> Automatic audio waveform generation is on -Yes. Thanks

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Adobe Employee , Mar 28, 2022 Mar 28, 2022
Ok, that's weird. I can reproduce the bug behavior; waveforms show up correctly when opened via UI, but not when project is opened via app.openDocument() API (even with all the optional params set to false). We'll track this issue as DVAPR-4237298, and will keep you (and Anoop) informed of our progress.

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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Hello,

I wonder if clearing your preferences and trashing your media cache would help. There may be something left over in those files that isn't supposed to be there. Preferences: FAQ: How to reset (trash) preferences in Premiere Pro? Media Cache: FAQ: How to clean (delete or trash) media cache files? Let me know if this works!

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Participant ,
Mar 18, 2022 Mar 18, 2022

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Hi
Thank you for the suggestions. We have tried the same, but still no waveforms when we open the project using API from our HTML5 panel. If we open it second time manully waveforms are coming. 
We can see peack files are getting created in both occations, but for some reason, first time waveforms are not showing up in premiere.

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Participant ,
Mar 18, 2022 Mar 18, 2022

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Bizarre. 

What PPro version? What OS? 
Can you send me a .prproj (with media), that reliably reproduces this behavior?

Confirming: PPro Preferences --> Audio --> Automatic audio waveform generation is on, yes?

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Participant ,
Mar 18, 2022 Mar 18, 2022

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Hi Bruce,
Thank you for the quick response, we are working on a sample project to share with you. Will come back to you as soon as possible.
Premiere pro version:22.2.0

Happening in both MAC and Windows

PPro Preferences --> Audio --> Automatic audio waveform generation is on -Yes.

Thanks

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New Here ,
Mar 28, 2022 Mar 28, 2022

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Here is a link to the project. Let me know if you need any more info:

 

298355 - Santora's Real Estate - SantorasRE_30_0222

https://my.syncplicity.com/share/nknwvzglq81d2td/%20Santora's%20Real%20Estate%20-%20SantorasRE_30_02...

pw: eMAM2022

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Adobe Employee ,
Mar 28, 2022 Mar 28, 2022

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Ok, that's weird. I can reproduce the bug behavior; waveforms show up correctly when opened via UI, but not when project is opened via app.openDocument() API (even with all the optional params set to false).

 

We'll track this issue as DVAPR-4237298, and will keep you (and Anoop) informed of our progress.

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