Auto Transcribe causes computer shut down

[Jason Nolan Wedding Films]

Whenever I use the "auto transcribe" function on a sequence  20 mins or longer, after about 2/3 of the way through the process my PC shuts down all of sudden. No warning, no freezing, no blue screen. Instant shut down as if there was a power cut.

This occurs on version 23.1 and 23.2 with latest GPU drivers installed.

Windows 10

4790K

RTX3090

32GB Ram

500GB SSD

[Stan Jones]

I would suspect overheating or some similar issue. Look in the windows logs.

Does it do an auto restart? Or just turns off? There's a setting to get more info; I don't recall what it is.

Stan

[jpointer]

Are there any updates on this situation? I find myself with the same problem, when I start the auto-transcribe sequence my PC just powers off and automatically turns back on. My PC does a full restart or power cycle. 

[donnyb3ar]

I have the same problem.. straight up turns my computer off instantly. 

[SIMONFX]

Same problem here

[Stephen22876071brea]

Yes, same problem here. I clicked on "Create captions from transcript" from Caption panel, caption dialogue box popped up, selected <subtitle default>, Language <English>, Speaker labeling <No, don't separate speaker>, Audio analysis <Audio on Track>. Once I clicked <Trascribe & create captions> to go ahead, PC just went off straight, black screen instantly and restarted.

[Stan Jones]

Stephen,

What version of PR are you running?

Is this a long sequence you are transcribing? How long?

You are using the option where you tell PR to transcribe and then create captions in one step. Try just creating a static transcript first. Does that help?

Does this happen every time or only sometimes?

The Windows automatic restart on crash is a Windows setting. A number of years ago, I had a similar problem and realized I needed to turn that off in order to troubleshoot what proved to be a PC issue.

Stan

[trentfinlay]

I have also been having seemingly random power cuts for no discernible reason. I tried reinstalling my OS as a last resort and it happened again today. This time, it was with a new sequence of a 2 hour interview in 4k. The literal only other "edit" done was resize the 4k footage to fit into 1080. And then I transcribed the sequence. It got 75% done and shut off. Googled that and it brought me to this thread. I am going to do some more testing to see if I can replicate it, but hopefully you have just helped me identify the issue!  

[Stan Jones]

@trentfinlay,

It is a very odd problem if it is not hardware/overheating or similar. And it is not being reported often.

Let us know what you find. None of the other posters in this thread answered follow-up questions, and we don't know if they found a hardware cause or some other problem.

What OS? What version of PR?

Stan

[Devon Jones]

Yep. Same. Just shuts off for no reason. THis never happened before and it shouldn't matter if my clip is 2 minutes long or 24 hours long. The program should NOT just shut down the entire computer for seemingly no reason. This needs to be fixed fast!

[Stan Jones]

@Devon Jones,

As I indicated in another post in this thread, we're not getting any followup from users affected by this. It makes it hard to pin down.

I agree: abrupt shutdowns should not happen. I"m assuming you are getting no Adobe crash report pop-up.

What version of PR? What OS?

@Trent Happel Can we get some help on where Devon can look for crash log files?

Stan

[Kevin-Monahan]

Hi @Devon Jones,

Thanks for the bug report. Most disturbing! Can you provide the team with more information so they can reproduce the bug? See: How do I write a bug report?

I hope they can provide a solution for you as soon as possible. Sorry for the frustration.

Take Care,
Kevin

[Kevin-Monahan]

Hi @Jason Nolan Wedding Films, @trentfinlay, and @Stephen22876071brea,

Thanks for the bug reports. Are you still seeing this issue? If not, what steps did you take to solve the issue? The community would love to know! If so, please provide us with more details. See: How do I write a bug report?

Thanks,
Kevin

[Trent Happel]

You can see if a .dmp file was created at: 

C:\Users\myusername\AppData\Local\Temp\Adobe\Premiere Pro\24.0\SentryIO-db\reports

[trentfinlay]

@Stan Jones Thanks for following up. Sorry for the delay, I have been super busy with work and haven't been able to make the time to recreate it with intention and it stopped happening (mostly, see below) when I disabled auto transcribe. But here's what I can add to the converstation:

• Here is a video of what it looks like when it happens. You don't need to watch the whole thing, just go to the last 30 seconds or so. I am editing in Premiere on another display and holding the phone in my free hand. I recorded this to be able to see exactly what the temp was when shut off and if there were any spikes. At the end I reach my hand into the PC to physically feel if it is hot. It was not. I turned the audio off because I was talking to my son, but the only noticable sound is a "click" from the PC hardware when it shuts off, the same as it does when we lose power to the house during a storm. 
• It has happened on multiple updates of Windows and I have gone so far as reinstalling my OS and it still happened. Current specs below. 
• I have not been able to 100% confirm this, but it seems to tend to happen more when Windows, Premiere, or Nvidia drivers either updated recently or need an update. It will happen and then I realize Premiere either just updated or an update is available. Or it happens and I see that the Nvidia driver is ready for an update. I have not been able to make this idea stick consistently, but it I have noticed some commonalities. 
• The first documented time I have of this happening with Premiere was in Feb 2024. That is not to say it was the first time it happened, but the first time documented. Also, this computer started shutting off in the same way (hard power cut off) while exporting Adobe Lightroom photos a  year prior in Feb 2023. I don't remember exactly what the fix was, but am 85% sure it was updating the Nvidia driver. In the case of the Premiere shut offs, I have made sure the Nvidia driver is up to date and reintalled it on more than one occassion and noticed no difference.
• It happened once while I was exiting Star Citizen (literally on the exit screen) and I believe had Premiere open in the background, but I am not certain. I cannot think of any examples where it happened and I knew Premiere wasn't on either actively or minimized. But I also can't conclusively say it's ONLY been while Premiere is running, partially because I just don't remember the circumstances when it first started happening, or when it first started happening. But I'm 95% sure it's always been while Premiere is at least open since Feb 2024. 
• When it happened after a Premiere update, I rolled back to 2 different older versions of Premiere to see if that version was the cause and it continued to happen on the 2 older versions. I don't remember which exact builds they were, but I believe it was the Feb 2024 24.2 update the I rolled back from because I really loved that one-click Enhance Speech update and hated to lose it. But to be clear, it has happened on multiple updates and versions. I don't know when exactly it happened for the first time.   I have since updated Premiere to whatever is current and have not had issues. 
• It does not do an auto restart for me. It cuts power off to the machine instantly, as though the entire building lost electricity. I have to flip the power switch on and off in order for it to turn back on. And only then will the power come back on when pressing the button in the front. 
• There are no crash reports from Premiere; either pop-up's or located in C:\Users\myusername\AppData\Local\Temp\Adobe\Premiere Pro\24.0\SentryIO-db\reports. I was able to find the folder and the contents are empty. 
• The windows log is always the same: 
  Event 41: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
• Computer specs (current):
  Custom built Cyberpower PC
  Processor AMD Ryzen Threadripper 3970X 32-Core Processor 3.69 GHz
  Installed RAM 64.0 GB (63.9 GB usable)
  Device ID 3D390A3A-3F8F-4BCC-8DF4-B9D6905871A8
  Product ID 00330-53973-57823-AAOEM
  System type 64-bit operating system, x64-based processor
  OS installed to 1TB SSD; generally edit from 2 additional 8TB internal SSD's
  
  Edition Windows 10 Pro
  Version 22H2
  Installed on ‎3/‎23/‎2024
  OS build 19045.4412
  Experience Windows Feature Experience Pack 1000.19056.1000.0
• I have run multiple monitoring/benchmark softwares on their own, simultaneously, while editing normally, while editing under load, and specifically while transcribing, without any notable spikes, troublesome temperatures, or crashes without Premiere running. Software I've tried include: 
  Core Temp
  MSI Afterburner
  Cinebench
  Heaven
  ASUS / ROG Armoury Crate
• Note that the shut off does not necessarily occur while you are WATCHING something transcribe. I couldn't seem to find a way to recreate on demand by doing anything specific in Premiere until discovering this thread. I could have a multi camera project that was 2 hours long and effects and heavy load or a single camera file. It could happen after 2 minutes, or after an hour. It wasn't until I noticed it happen while I was waiting for a single interview file to transcribe - which was the only purpose of having the file and project open - that I thought to Google the issue related to transcription which brought me to this thread and I realized no matter the size or complexity of the project I had always had auto transcription on. When I turned auto transcription off, it has stopped happening, with the exception of once when I tried to manually ask it to transcribe the same interview file in a new project with auto transcription turned off. It got about 75% done and then shut off. But all the other projects that would shut off previously stopped shutting off now that I turned off auto transcribe. To clarify: I was not actively trying to transcribe auto or manually in the other projects, but auto transcribe was on so it was happening in the background. 

I know that all this ^^^ does not conclusively prove that it is related to the transcription features, but gol-darn if it didn't stop happening when I turned it off and has only happened since when manually transcribing. Thanks for reading. 

[Jason Nolan Wedding Films]

@Kevin-Monahan 

It's been over a year so can't help at this stage. I'm on a new build now and 24.3.

As a workaround I use the render and replace option on the section of audio I need before I transcribe.

That's what I've been doing since as I don't need the entire source file transcribed.

I still have the old C drive but nothing in C:\Users\myusername\AppData\Local\Temp\Adobe\Premiere Pro\24.0\SentryIO-db\reports. There isn't a premiere folder in C:\Users\myusername\AppData\Local\Temp\Adobe\

[Trent Happel]

I passed this on to the team and they believe this has been addressed in 24.6 beta. 

[Stan Jones]

@trentfinlay,

Awesome post; thanks for all the info.

Re @Trent Happel's post below, have you ever installed the Beta? It might be worth a test. I do not recommend using the Beta version for deadline-sensitive work, but many users use it successfully. The Beta version often works very well. But there are also regular bugs, some of which make the version unusable until the next build, or less commonly, more than one build. Builds appear most, but not all, days. You can only install the latest version of the Beta, and cannot roll back to a previous Beta version. 

But the Beta is installed independently from your production version(s).

See the Beta FAQs:
https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html

Stan

[alexpictures]

I had the same problem, until i changed the option "Yes, different Speaker" to "No, don't different speaker" and now it works. May it helps until the Version 24.6 comes out.

[malej91]

This is happening to me today, after the entire mess that was the Mac OS update with the permissions setting, now I cannot even transcribe the video to be able to make captions. I chose to pay for Premiere Pro because supposedly these features work. 
Please advise, something else than updating the software or hardware issues, the mac is from 2023,

 

and solely used for editing............... when it works.