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Auto transcribe works, but won't create captions

New Here ,
Aug 20, 2021 Aug 20, 2021

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Hello, I am using Premiere Pro 15.4.1.

 

I have a video just under 5 minutes, that I am trying to put captions on.

The auto transcribe works perfectly - I just made a couple small edits (correcting acroyms, punctuation etc) and it's great. 

 

However, whem I try to create the captions from the transcript, nothing happens. It just sits there. It doesn't crash or freeze, but the progress bar never changes. I have let it sit for an hour at least. I can do other things in the program, even play the video, but nothing changes. 

 

issue.PNG 

TOPICS
Editing, Error or problem, Freeze or hang, Performance, User interface or workspaces

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi cclocks8,

 

We're sorry to hear about this. Is this happening with any specific project or with all of them? Have you tried resetting app preferences & checked if it's working properly?

 

Thanks,

Sumeet

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New Here ,
Aug 23, 2021 Aug 23, 2021

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LATEST

Hello, I went to try this option after I restarted my computer, but now Premiere won't open at all and is giving me a error: see below:

 

premiere error.PNG

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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Try Sumeet's suggestion, but it does not generally work. The function works for most of us, and a I do not have a problem. So I can't test any potential workarounds.

 

Does the cancel button work?

 

Upvote this bug report:

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/43854591--create-captions-n...

 

I note there that one user has this problem on his PC, but not his laptop.

 

Stan

 

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New Here ,
Aug 23, 2021 Aug 23, 2021

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The cancel button does work correctly - but now I'm having a new problem - Premiere pro won't open at all!

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