Auto transcribe works, but won't create captions

[cclocks8]

Hello, I am using Premiere Pro 15.4.1.

I have a video just under 5 minutes, that I am trying to put captions on.

The auto transcribe works perfectly - I just made a couple small edits (correcting acroyms, punctuation etc) and it's great. 

However, whem I try to create the captions from the transcript, nothing happens. It just sits there. It doesn't crash or freeze, but the progress bar never changes. I have let it sit for an hour at least. I can do other things in the program, even play the video, but nothing changes. 

 

[Sumeet Kumar Choubey]

Hi cclocks8,

We're sorry to hear about this. Is this happening with any specific project or with all of them? Have you tried resetting app preferences & checked if it's working properly?

Thanks,

Sumeet

[cclocks8]

Hello, I went to try this option after I restarted my computer, but now Premiere won't open at all and is giving me a error: see below:

[Stan Jones]

Try Sumeet's suggestion, but it does not generally work. The function works for most of us, and a I do not have a problem. So I can't test any potential workarounds.

Does the cancel button work?

Upvote this bug report:

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/43854591--create-captions-n...

I note there that one user has this problem on his PC, but not his laptop.

Stan

[cclocks8]

The cancel button does work correctly - but now I'm having a new problem - Premiere pro won't open at all!