Bizarre error killing my feature film

New Here ,
Mar 25, 2022 Mar 25, 2022

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I have been working on a film in premier for 7 years. I am almost done and now the project will not function. I am getting an error message I have never seen and there is no luck when I search for it either: /Users/dvaeng/releases/dva/shared/adobe/MediaCore/MediaLayer/VideoFilterHost/Src/AEVideoFilter.cpp-1

 

It just causes a total crash after about 3 minutes of work every time. I am on premiere 2021 and have been for a couple months w/o incident. There have been no major changes to the project or the system. I am on a 2017 imac pro with plenty of ram. Premiere Pro 2021.

 

Can someone from Adobe please chime in asap. I know this error is not covered in the database.

 

 

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Crash , Editing

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Mentor ,
Mar 25, 2022 Mar 25, 2022

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import it into another new project.

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New Here ,
Mar 25, 2022 Mar 25, 2022

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That did not work. I have also tried uninstalling and installing premiere and that did not work either.

I also get the following error with the crash - "input contract violation has occurred" 

 

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Mentor ,
Mar 25, 2022 Mar 25, 2022

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New Here ,
Mar 30, 2022 Mar 30, 2022

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How do you send crash logs to Adobe customer service? I can't find any direct connectio to Adobe Premiere support. It seems like all you can do is hope someone picks up on your discussion here. Anyone?

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Here is the crash log. How can I get adobe support on this? Anyone?

 

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Engaged ,
Mar 25, 2022 Mar 25, 2022

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I have no real idea what's wrong, and hopefully support can sort it out, but in the meantime:

Have you tried:

  • opening a backup
  • clearing the media caches,
  • resetting prefs
  • using a different version of Premiere? (Perhaps the beta will work)

 

 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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WHY IS THIS DISCUSSION MARKED SOLVED!!!??? It is most definitely not. There has not been a "correct" answer by any possible definition. 

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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I think the best way moving forward is to revert to an older version of premiere

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Sounds great except Premier does not let you do that. I've tried the archive fix to open a new project in an old version, and that did not work for me. Also - I worked on this version for 2-3 months with no issues.

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Adobe Community Professional ,
Mar 31, 2022 Mar 31, 2022

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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You may want to go to Adobe's Web Site and start a support chat. Hopefully the wizards at Adobe can help you with this. Best of luck.

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