Black Screen all the time in Monitor

[claymitch]

Hello Adobe,

I have been running into this issue, mostly with the new 8k RED raptor footage. 

After opening and running adobe for a while the monitor screen always goes black. (screen grabs attached)

I know you can switch the RENDERER to "Mercury Playback Engine Software Only" 

That sovles the issue BUT i don't want to run adobe in this mode. I prefer running adobe in the GPU (CUDA), it runs way faster and better. 

Any solution for this so i continue to run in GPU (CUDA) mode with no black screen. 

[Kevin-Monahan]

claymitch,

Sorry, man. Possible to get your full system specs? My initial impression is that your GPU is either not being enabled or is not powerful enough for 8K RED. 

Thanks,
Kevin

[claymitch]

Hey Kevin,

I should be good to go this computer jacked. (screenshot attached)

AMD Threadripper 2900WX 32-core

NVIDIA GeForce RTX 2080Ti

64GB RAM

[claymitch]

window 10

[claymitch]

I have everything Proxied too, its also failing on the Proxy files. 

[claymitch]

and failing on drone.mp4 too

My fix is to reset Premiere, which usually works again for about 20 mins then fails again and again.

[claymitch]

Any other ideas why these black screens are still happening. 

[Kartika Rawat]

Hi there!

Thanks for attaching screenshots. Can you share your system details (OS, CPU, RAM, GPU)? Could you check if there's an update available for your GPU?

Kartika

[claymitch]

Everything is up todate

 

[Kartika Rawat]

Thanks for the screenshot. Can you some files with us to test? You can upload it here and share the download link: https://helpx.adobe.com/creative-cloud/help/share.html

Kartika

[Peru Bob]

I wonder if 64 GB RAM isn't enough for 6K and 32 cores?

[Kyle AMSEIS]

Dude! I recently just bought the new Red V-raptor as well! And most of my 8K footages have the exact same problem! is usually working fine for like a few minutes and then it just goes to black completely! Especially during colour grading sessions or adjusting the R3D RAW settings. Did you manage to fix this in the end? I also have a pretty powerful computer. 

[claymitch]

No, it’s still happening all the time. It might be my GPU failing, but I
don’t know.

Happens all the time the most with 8k 120fps

Let me know if you ever figure it out.

Cheers
--
Clay Mitchell
Director[Personal information removed by moderator.]

[Kyle AMSEIS]

ahh thanks anyway, it seems like this is the premiere pro thing, cuz it runs perfectly fine on Davinci and Final Cut... I have to change my workflow for the time being unfortunately