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Blackscreen at Program monitor

New Here ,
Nov 24, 2021 Nov 24, 2021

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Hello dear Adobe Community,

 

i have a problem with Premiere Pro.

As soon as I open Premiere Pro and drag videos into the timeline,

the program monitor goes black (see picture).  Unfortunately I haven't found a way

to fix this problem since yesterday, so I decided me to contact the community in the hope that someone can help me.

 

i tried to change the renderer but it doesnt work

TOPICS
Editing , Error or problem , Hardware or GPU , User interface or workspaces

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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Start with updating your graphicscard driver.

FAQ: What information should I provide when asking a question

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New Here ,
Nov 24, 2021 Nov 24, 2021

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i updated all my drivers.

i use the newest version of PP.
i am on a Windows pc
- Specs:
i5-11400F
Nvidia GeForce RTX 3060
16 GB DDR4 RAM

every footage dont show up (mp4, mov etc)
no error message
since 6 hours i cant use it anymore.

Renderer settings change doesnt help.
it happens with previews/playback monitor

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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Newest is not a version: post exact PP version and version nr for the nvidiacard

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New Here ,
Nov 24, 2021 Nov 24, 2021

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PP Version: 22.0.0 and Nvidia: 496.76

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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You installed the game driver. The studio driver is preferred.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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thats true, but i tried the studio version too.

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Guest
Nov 25, 2021 Nov 25, 2021

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Game driver should work also. The game driver have some additional things which studio don't, but main driver is the same

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LEGEND ,
Nov 24, 2021 Nov 24, 2021

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Are you using multiple monitors?

Also try changing your zoom to 100% and your resolution to Full or 1/2.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Yes i'm using 2 monitors.
tried that already, dont work 😞

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LEGEND ,
Nov 25, 2021 Nov 25, 2021

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Your solution will almost certainly be somewhere in the way your monitors interact with your graphics driver, your graphics driver settings, your graphics driver version, Pr's preferences, and/or your project settings.

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LEGEND ,
Nov 24, 2021 Nov 24, 2021

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Just for fun, try changing your workspace as well.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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tried that already sometimes it works for a few seconds but not longer than 10 seconds.

 

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Guest
Nov 24, 2021 Nov 24, 2021

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if you add color matte in any other collor than black, is still a black screen?

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New Here ,
Nov 24, 2021 Nov 24, 2021

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yes, still black screen.

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Guest
Nov 24, 2021 Nov 24, 2021

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  1. Go to Premiere top bar and -> FILE
  2. Project Settings -> General
  3. Change the “Renderer” to -> the default option which is the “Mercury Playback Engine Software Only” or other option (that you might have)

if now it is working

 

delete your video drivers with https://www.guru3d.com/files-details/display-driver-uninstaller-download.html in safe mode

 

than instal new drivers.

 

 

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Guest
Nov 24, 2021 Nov 24, 2021

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i see you mentioned already that changing rendering settings didnt helped, but anyway try this: 

 

delete your video drivers with https://www.guru3d.com/files-details/display-driver-uninstaller-download.html in safe mode

 

than instal new drivers

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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You dont need to install an uninstaller program.

Go to Nvidia and download their studio driver.

nvidia.jpg

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New Here ,
Nov 24, 2021 Nov 24, 2021

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i have tried both a few hours ago and fixed it, but i have still the problem with past projects but i can edit now in new projects.

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Guest
Nov 25, 2021 Nov 25, 2021

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looks like there is somekind of curuption of the files, completly unistall the Adobe programs and reinstal could help.... i this won't help, clean instal of OS will do a trick. Maybe you have a virus, malware.

 

Best 

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Guest
Nov 25, 2021 Nov 25, 2021

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DDU fix it for sure, it always did 🙂

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Guest
Nov 25, 2021 Nov 25, 2021

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ddu will completly unistal drivers, which regular unistal program from nvidia dont do that. If there are problems with video, it is recomended to use ddu. This is how you are sure everything is clean. Also it recomended to download new drivers before the unistal the old ones, because when you rebot the computer after the ddu proces in safe mode, you need to disable internet, this is how you prevented windows to instal generic drivers for your gpu. After instalation of new drivers, you can turn on the network.

 

Best 

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New Here ,
Nov 29, 2021 Nov 29, 2021

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LATEST

Hey, I was facing the same issue and get it solved by visiting following thread:

https://www.guru3d.com/files-details/display-driver-uninstaller-download-slithiomodapk

Do visit here and hopefully, your problem will be solved soon.

Thanks

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