Blackscreen at Program monitor

[SonoSezzy]

Hello dear Adobe Community,

i have a problem with Premiere Pro.

As soon as I open Premiere Pro and drag videos into the timeline,

the program monitor goes black (see picture).  Unfortunately I haven't found a way

to fix this problem since yesterday, so I decided me to contact the community in the hope that someone can help me.

i tried to change the renderer but it doesnt work

[Ann Bens]

Start with updating your graphicscard driver.

FAQ: What information should I provide when asking a question

[SonoSezzy]

i updated all my drivers.

i use the newest version of PP.
i am on a Windows pc
- Specs:
i5-11400F
Nvidia GeForce RTX 3060
16 GB DDR4 RAM

every footage dont show up (mp4, mov etc)
no error message
since 6 hours i cant use it anymore.

Renderer settings change doesnt help.
it happens with previews/playback monitor

[Ann Bens]

Newest is not a version: post exact PP version and version nr for the nvidiacard

[SonoSezzy]

PP Version: 22.0.0 and Nvidia: 496.76

[Ann Bens]

You installed the game driver. The studio driver is preferred.

[SonoSezzy]

thats true, but i tried the studio version too.

[Guest]

Game driver should work also. The game driver have some additional things which studio don't, but main driver is the same

[Jeff Bellune]

Are you using multiple monitors?

Also try changing your zoom to 100% and your resolution to Full or 1/2.

[SonoSezzy]

Yes i'm using 2 monitors.
tried that already, dont work 😞

[Jeff Bellune]

Your solution will almost certainly be somewhere in the way your monitors interact with your graphics driver, your graphics driver settings, your graphics driver version, Pr's preferences, and/or your project settings.

[Jeff Bellune]

Just for fun, try changing your workspace as well.

[SonoSezzy]

tried that already sometimes it works for a few seconds but not longer than 10 seconds.

[Guest]

if you add color matte in any other collor than black, is still a black screen?

[SonoSezzy]

yes, still black screen.

[Guest]

1. Go to Premiere top bar and -> FILE
2. Project Settings -> General
3. Change the “Renderer” to -> the default option which is the “Mercury Playback Engine Software Only” or other option (that you might have)

if now it is working

delete your video drivers with https://www.guru3d.com/files-details/display-driver-uninstaller-download.html in safe mode

than instal new drivers.

[Guest]

i see you mentioned already that changing rendering settings didnt helped, but anyway try this: 

delete your video drivers with https://www.guru3d.com/files-details/display-driver-uninstaller-download.html in safe mode

than instal new drivers

[Ann Bens]

You dont need to install an uninstaller program.

Go to Nvidia and download their studio driver.

[SonoSezzy]

i have tried both a few hours ago and fixed it, but i have still the problem with past projects but i can edit now in new projects.

[Guest]

looks like there is somekind of curuption of the files, completly unistall the Adobe programs and reinstal could help.... i this won't help, clean instal of OS will do a trick. Maybe you have a virus, malware.

Best 

[Guest]

DDU fix it for sure, it always did 🙂

[Guest]

ddu will completly unistal drivers, which regular unistal program from nvidia dont do that. If there are problems with video, it is recomended to use ddu. This is how you are sure everything is clean. Also it recomended to download new drivers before the unistal the old ones, because when you rebot the computer after the ddu proces in safe mode, you need to disable internet, this is how you prevented windows to instal generic drivers for your gpu. After instalation of new drivers, you can turn on the network.

Best 

[Alh21991738pplf]

Hey, I was facing the same issue and get it solved by visiting following thread:

https://www.guru3d.com/files-details/display-driver-uninstaller-download-slithiomodapk

Do visit here and hopefully, your problem will be solved soon.

Thanks