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blank source and program monitors with GPU accelleration option clicked

New Here ,
Sep 04, 2022 Sep 04, 2022

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Mercury software option works but GPU CUDU option when engaged produces blank screens.

Audio continues to function.

Updated drivers and most recent Premiere  22.6

 

OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MICHAELS-HP
System Manufacturer Hewlett-Packard
System Model HP Z440 Workstation
System Type x64-based PC
System SKU X2D65UT#ABA
Processor Intel(R) Xeon(R) CPU E5-1620 v4 @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Hewlett-Packard M60 v02.26, 9/6/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 212B
BaseBoard Version 1.01
Platform Role Workstation
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Canada
Hardware Abstraction Layer Version = "10.0.19041.1806"
User Name Michaels-HP\Michael's
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 54.8 GB
Total Virtual Memory 128 GB
Available Virtual Memory 116 GB
Page File Space 64.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

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Freeze or hang

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Community Expert ,
Sep 04, 2022 Sep 04, 2022

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A few things to try:

Go between the program monitor and another panel with your mouse, get the double arrows and try resizing the window to see if this helps. (Same suggestion with the source monitor.)

Go to the top of the interface Window/Workspaces/Reset workspace to saved layout.

Reset Preferences and cache: Have the apple closed then click on it to open : , hold down Shift-Alt (Windows) or Shift- keep holding the keys until the app opens. Hope that this helps.

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