Blue Screen on Opening 2nd Project Where Proxies are Missing

[jaantalvet]

After removing proxies while making space on my system I experienced my first system blue screen. I've been editing on this system for 2 years. Premiere locks up once in a while, but not like this.

Steps to reproduce.

1. Remove proxies from your hard disk from Project
2. Open Premiere, then open Project B for editing. Project B uses Project B proxies.
3. Open Project A while still in Premiere. Last saved version of Project A referenced proxies.
4. Crash

It happened 3x in a row. Gave some sort of video error. To solve, I recreated the proxies using Media Encoder. Then I was able to continue working. I would have expected Premiere just to notify me that proxies were missing. I also updated my video driver since the issue, so it could have been related to last year's drivers. Sorry I didn't pay better attention to the old driver version or bluescreen error - I had a deadline to meet and the bug report was an afterthough (though I did submit the crash report)

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System Info

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Premiere Version 23.0.0 build 63

CPU AMD Ryzen 7 3700x

GPU NVidia 2060 Super

GPU Driver: 31.0.15.2698

RAM: 64Gb

Disks:

 C (os) : 256Gb SSD (30Gb free)

 V (video/projects &  video/proxies) 1Tb SSD (100Gb free)

 U: (video cache) 256Gb SSD (35Gb free)

 D: (full quality video): 8Tb 7200rpm hd (3Tb free)

Video fps, dim& container: 30fps, 8k, mp4

Video Codec Type: HEVC 10 bit 4:2:0 

Video Proxy: Apple ProRes 422 Proxy

VR Projection: Equirectangular
VR Layout: Monoscopic
VR Captured View: 360° Horizontal by 180° Vertical

[jaantalvet]

step 1 should have been: Remove proxies from your hard disk from Project A

[Kevin-Monahan]

Hi, Jaantalvet,

Sorry. As an initial troubleshooting step, can you try downgrading GPU drivers to 517. xx? This has proven to help some people with general problems and version 23. Please let the team know if it helps or not.

Thanks,
Kevin

[jaantalvet]

Sorry for the delayed response. I downgraded to 517, and the first thing Premiere did on a freshly rebooted system, with no browsers or other apps running, was lock up the entire system. Would downgrading to 2022 be the next step to try?

I made sure to check what the error code was during the most recent bluescreen. It said, "VIDEO_MEMORY_MANAGEMENT_INTERNAL"

[Kevin-Monahan]

Hello @jaantalvet ,

Thanks for the message. It’s been a long time since you filed this bug. I apologize for the lack of a response from the product team. Are you still having this issue? Let me know.

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin