Brand new Macbook Pro M1 Max 32gb, Premiere crashing when opening preferences.

Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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Hi,

The laptop has nothing else installed on it aside from Photoshop. No plug ins or anything like that.

 

I have reset the Premiere prefs, uninstalled, reinstalled... No go. 

 

Please tell me someone has a fix.

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correct answers 1 Correct answer

Community Beginner , Aug 03, 2022 Aug 03, 2022

oooookay....

 

I'm not a newb, just a part time idiot.

 

Apparently I had installed the Tourbox software, but being a laptop hadn't disconnected it from my iMac yet. Forgot I had installed the software. The Tourbox menu bar wasn't there as it hadn't connected yet.

 

Connecting the Tourbox I can now safely open my preferences. So there is something about the Tourbox app that kills Premiere (if opening prefs) when the Tourbox isn't connected. Good to know. I will contact Tourbox regarding this.

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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I can open projects and edit, but should I need to change preferences (which I will with an upcoming job) it crashes immediately.

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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I have also tried installing version 22.4. No luck

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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as a workaround, try running the intel version of the app...  Let us know if that works...

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Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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I just installed version 15.4.5. No luck. Trying to open Preferences led directly to a crash.

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Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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Sorry seeing now that 15.4 is the first native Apple silicone version. The latest Intel version I could install is 15.2... Installed. Again no luck opening Preferences.

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Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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oooookay....

 

I'm not a newb, just a part time idiot.

 

Apparently I had installed the Tourbox software, but being a laptop hadn't disconnected it from my iMac yet. Forgot I had installed the software. The Tourbox menu bar wasn't there as it hadn't connected yet.

 

Connecting the Tourbox I can now safely open my preferences. So there is something about the Tourbox app that kills Premiere (if opening prefs) when the Tourbox isn't connected. Good to know. I will contact Tourbox regarding this.

Likes

Translate

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Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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