Bug after updating to Windows 11

New Here ,
Aug 19, 2021 Aug 19, 2021

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Hello, my Premiere Pro keep glitching and i can't use it properly (video of the bug attached)
The problem came after i updated my Windows to Windows 11

I hope someone could fix my problem, thank you in advance

 

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Error or problem , Performance

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Hola rezafahlevi, lo que te sugiero en este caso es que reinicies el  programa usando los comandos ALT + SHIFT + CTRL (mientras estan presionados) inicias el programa para dejarlo como si recien lo hubieras instalado (esto no borra tus proyectos) luego vacia tu cahe de medios y reinica nuevamente.
Eso deberia solucionar tus problemas.

Saludos 

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Community Beginner ,
Oct 31, 2021 Oct 31, 2021

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This issue must be because of corrupt preferences of Application irrespective of the OS version and Premiere Pro version.
Follow these steps to reset the preferences of Premiere Pro application:

For Windows system:
Please open Task Manager either by searching it from Windows search bar in the bottom left corner or by pressing Ctrl + Shift + Esc to open Task Manager. Then close all the Adobe and Creative Cloud related processes running in the background which may include Creative Cloud Desktop Application, Adobe CEF Helper, CC Libraries, Creative Cloud helper, Creative Cloud Notification, AdobeIPC Broker. Make sure you end AdobeIPC Broker at last. Please let me know once done. 
 
 
1. Press Window key + R (To open Run dialog box) >> Type %appdata% in Run box >> Ok >> Adobe >> There you will find a folder of Premiere Pro. Please rename it as Premiere Pro.old 
2. Then click n Documents in the left side bar >> Adobe >> Here you will find another Premiere Pro Folder. Rename it as Premiere Pro.old 

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New Here ,
Feb 04, 2022 Feb 04, 2022

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Hi Abishek,

After updating to windows 11 I cannot open a former team project, I follwed the steps you indicated but it didnt help, and also later reinstalled premiere and installed it again but nothing helps, it sometimes opens but then it just crashes immediately.

Do you have a nother idea what I could do? I think of going back to windows 10, but maybe theres another way?

thanks a lot!

 

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New Here ,
May 25, 2022 May 25, 2022

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Same issues with me too. Did u fix it?

 

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Hi NYK2459733006h6,

Sorry about this issue. We need more info, though. What kind of media are you using? Which camera did the footage come from? Give us specs on your computer, including CPU, GPU, RAM, and the hard drive type (and how much space is left on the drive). Let us know!

 

Thanks,
Kevin

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New Here ,
May 26, 2022 May 26, 2022

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LATEST

Footages: Gopro 2.7K 59fps, iPhone 1080p30fps, Android Phone 1080p30fps
Specs: i9 12900K, GeForce RTX 2080, 32 GB, Samsung nvme (700+gb left)

The playback header stops and freezes the video preview and then the whole software freezes tho I can hear the audio of that footage. It happens within a minute of opening the application and did even let me trim the video... forget about effects. I tried installing Pr 19 but the same issue. Tried proxies too!
I THINK ITS A WINDOWS 11 ISSUE!

NOTE: Installed WINDOWS 10 and now everything works fine!!!

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