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Bug Premiere Pro - Freeze et Timeline HS

New Here ,
Aug 12, 2021 Aug 12, 2021

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Bonjour,

 

Cela fait plusieurs semaines (voir mois) que lorsque je travail trop longtemps sur un projet Premiere Pro mon logiciel crash et je ne peux plus bouger dans ma timeline, elle est HS. Mon ordinateur est à jour (pilotes CG etc etc) et le logiciel aussi...

J'ai contacté ce matin l'aide du Creative Cloud, ils m'ont donné un lien pour installer un Cleaner d'Adobe mais rien y fait, j'ai beau tout cleaner, le logiciel reste planté... J'espère que vous pourrez m'aider à trouver une solution car c'est réellement gênant et frustrant... (d'autant plus de payer par mois un logiciel qui ne fonctionne pas...)

 

Cordialement,

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance, User interface or workspaces

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correct answers 1 Correct answer

Adobe Employee , Aug 12, 2021 Aug 12, 2021
Bonjour Joé, Sorry, sorry, sorry! This looks a little frustrating. Here are a few things we can try to get you back on track. I hope the translation software is working well here. User Interface: First of all, your windows seem to be unorganized. Try this trick. Choose Window > Workspaces > Reset to Saved Layout. Use this command when your panels get out of order, you can't see your Timeline, or your Project panel assets. Is everything looking normal now? Next thing: perform to troubleshooti...

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Bonjour Joé,

Sorry, sorry, sorry! This looks a little frustrating. Here are a few things we can try to get you back on track. I hope the translation software is working well here.

 

User Interface: First of all, your windows seem to be unorganized. Try this trick. Choose Window > Workspaces > Reset to Saved Layout. Use this command when your panels get out of order, you can't see your Timeline, or your Project panel assets. Is everything looking normal now?

 

Next thing: perform to troubleshooting steps. You have been working on your project for awhile and maybe your performance is getting worse now. The best fix for that is to delete media cache, all of it.

 

Media Cache: The best way is to do that is to first close all your projects - they all must be closed for this to work. Choose File > Close All Projects. With all projects closed, choose Edit > Preferences (PC) or Premiere Pro > Preferences > Media Cache. Press the "Delete" button and choose to delete all the media cache. Let the operation do its thing.

 

Preferences: Quit Premiere Pro. Restart Premiere Pro with the Alt key pressed down. This deletes preferences. Open your project and see if your performance issues and UI issues are fixed. If not, please let us know.

 

I hope. Hope. Hope this fixes it.

 

Regards,
Kevin

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New Here ,
Aug 12, 2021 Aug 12, 2021

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Bonjour Kévin,

 

Je vous remercie infiniment !!! 🙂 Assembler mes fenêtres comme à l'origine à régler le problème ! J'en ai également profité pour supprimer le cache au cas ou (on ne sait jamais).

 

Encore une fois, MERCI ! 🙂

 

Cordialement,

 

Joé

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