Can't access Premiere Pro, Premiere Rush or Audition

Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Hi everyone.

I cannot open Premiere Pro, Premiere Rush or Audition on my computer. (I can open all other apps in my Creative Cloud subscription.) 

When I hit "open," nothing happens. 
I have uninstalled and reinstalled Premiere Pro, restarted my computer, etc., to no avail. 

Any suggestions?

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Hi PeacockVoice,

Welcome to the video community! In order to help, we need a ton of info. Your computer specs, all of them, or as many as possible to start. What happens when you try to launch? Any warnings? Give us some screenshots of what you are seeing. That can help us help you.

 

Thanks,

Kevin

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Hi Kevin:

 

When I click on "open" for Premiere Pro, nothing happens. (Same with Premiere Rush and Audition.) However, when I click on any other Adobe app in Creative Cloud, the program loads with no problem or delay. I've included a couple photos to show you. 

I've also included the System Info below. 

 

Thanks for your help.

System Information report written at: 02/24/22 13:20:53
System Name: DESKTOP-LPJ42CF
[System Summary]
Item Value
OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-LPJ42CF
System Manufacturer HP
System Model HP Z2 Mini G4 Workstation
System Type x64-based PC
System SKU 8JF80UT#ABA
Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date HP Q50 Ver. 01.06.08, 7/7/2020
SMBIOS Version 3.1
Embedded Controller Version 7.212
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8458
BaseBoard Version KBC Version 07.D4.00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.1"
User Name DESKTOP-LPJ42CF\peaco
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 8.84 GB
Total Virtual Memory 18.1 GB
Available Virtual Memory 8.33 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes20220224_132641.jpgPhotoshop loads.jpgPhotoshop open.jpgPremiere Pro Nothing.jpg

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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That's a weird one, alright. Sorry about that! If you double click on the apps themselves in the applications folder on your hard drive, what happens? Can you choose to run the app as an admin? That can help. Info I found: https://www.digitalcitizen.life/run-as-admin/.

 

Thanks,
Kevin

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Hi Kevin:

Thanks for the info, but no luck.

I tried running it as an admin too and got the same error code. I've attached photos.

I already tried reinstalling and rebooting the computer this morning. 

 20220224_141644.jpg20220224_141647.jpg

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