Can`t add videos from my DJI drone to my Premiere CS6 project

[Pers Ortodoxa]

When I try to add into my secquence in the project a video that i took with a DJY Mini 2 drone in 4K, it says:

"The file has no audio or video streams"

What can i do?

I am using CS6, i have the latest update on it! I have Windows 10 instaled.

please HELP!

Thank you.

[Ann Bens · Accepted solution]

Do you have Quicktime installed?

[Pers Ortodoxa]

Cant you create an update to suport this file format? even a simple app on
my android phone is handeling very well this video 4k files from my drone.
it is a same that Premiere does not! and in our actual times, a lot o pers
use drones and would be glad to manage to import those files directly in
premiere pro, without converting them..
I dont even have a program to convert...
Please create an update for that! thank you, and forgive my roudness

[Ann Bens]

You did not answer my question, do you have Apple QuickTime installed?

Update really? CS6 is 14 years old and no longer supported.

Your android is less than a year old?

If you want a update, switch to CC

(btw I am not Adobe)

[Pers Ortodoxa]

WoW! It realy works now!! Iinstaled quiktime, and it works now!. It is good to ask...! It was bothering me for so much time...

Another thing i would like to ask, how do i open a new project for a short video for youtube? premiere doesnt have a default format for that. i think it is width 1080/ height 1920,. ifI custom creat this format, it doest let me work on all the height. so ithe displayed preview and the export video ahave a black zone in the upper part  and on the bottom of the video. do you understand, it is not let me use all the 1920 height...wy? or how should I create a new project with this setings,width 1080/ height 1920 so that i can use the entire space(width 1080/ height 1920)?

[Ann Bens]

Aspect ratio needs to be 1.0 not 1.33.

Set zoom level to FIT.

[Pers Ortodoxa]

Would you be so kind to contact me? (email address removed) i have ANyDesk installed, i would invite you to conect live to my computer, to open Premiere Pro and start a new project fotr a youtube short video. and i watch you doing that, to learn how... please reply

[Kevin-Monahan]

Hello @Pers Ortodoxa,

Thanks for your message. I removed your email address. For one-on-one support, please contact us here: https://helpx.adobe.com/contact.html. Ask for the "video queue" once connected with a live agent. I hope they can help you. Take care.

Thanks,
Kevin