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can't find media - can't link media - file import error

Explorer ,
Jul 12, 2021 Jul 12, 2021

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prpro creative cloud updated - osx 10.14.6

video demonstrating the problem at

none of my imported aep files are showing up in prpro file

create new prpro file, import previous project

still - media not found for all aep files

choose an aep file in project - link media

locate file button

it turns out the file is in the folder that prpro is looking in.

not a problem, select the file - click OK

system goes to spinning hourglass thing - for several minutes

then gives me "Improt after effect composition window - which stalls (blue lines moving in bottom right -  ... I give up after 10 minutes - click cancel

get window - "file import failure" - "the importer reported a generic error"

any ideas?

Error or problem, Freeze or hang, Import







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