I have a portrait video created for instagram, in Premier Pro.
Using H.264. Preset Match Source - High Bitrate.
I've never had a problem before with this. Only difference is the portrait orientation.
When I try to copy from windows to iphone via lighning cable I get an error message and the transfer doesn't start.
When I try to download it off CC I get the usual Preparing Video dialogue. When it gets to 100%, I get a Media Type Not Supported message.
Tried using https://uploadfiles.io/ & managed to get the file onto the phone's internal storage. Does not appear in photos. Cannot be opened by instagram or any othe app for that matter.
Is there an obvios reason that this happening? Is it a premier export setting issue?
I too am looking for an answer to this.
I thought that too but that was the last thing I tried and it still didn't work. This just started happening to me on my last 3 projects, none will play on my iPhone
I can't get it downloaded onto my phone in the first place, says the format is unsupported but it's the same exact format as all my other videos