Can't import m2t files or close Premiere Pro since 25.3 update

[lockhartgary]

I upgraded from version 25.2.3 to version 25.3 yesterday.  I can no longer import m2t files, which I have been importing for YEARS.  I also cannot close Premiere Pro; I have to use task manager to get out of it.

Needless to say, I have gone back to Premiere Pro 25.2.3 for now.

Windows 10 with latest updates

NVidia GTX 1070, Driver Version 572.83

32 GB Ram

[Ann Bens]

Reset preferences - Premiere Help

[lockhartgary]

I tried the reset preferences and it did no good.  Going back to 25.2.3.

[Sumeet Kumar Choubey]

Hi lockhartgary,

We're sorry to hear about this. Would you mind sharing a download link to the sample M2T media with which you are experiencing this issue? It will help us diagnose the issue properly. Also, are you getting any error codes/messages when you are trying to import M2T media?

Thanks,

Sumeet

[lockhartgary]

https://drive.google.com/file/d/1eUpRxgK1hB56L1qXSxipY8ONuFlDtmtQ/view?usp=sharing

[Sumeet Kumar Choubey]

Thanks for sharing the sample media. The file imported on our end, but there is a known issue where the audio from MTS/M2T files can have noise in v25.3. We're currently investigating this issue & will try our best to get it sorted as soon as possible. For the time being, we recommend using Premiere Pro v25.2 as a workaround. We will update this thread once the issue has been addressed. 

Regards,

Sumeet

[lockhartgary]

Ok, thanks for the response.

Just wanted to let you know that when I tried v25.3 the last time, the footage did load but I could not see a video thumbnail, just a blank area that was white, as I recall.  Don't know if that's related to the issue mentioned in your last response.