Can't log into Frame IO

New Here ,
Apr 26, 2022 Apr 26, 2022

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I am not able to log into Frame IO with my CC for Teams username and password.  I even logged out of CC and back in to make sure my user and password were correct.

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User interface or workspaces

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Engaged ,
Apr 26, 2022 Apr 26, 2022

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Same.  I get the message

MattYoung_0-1650987519144.png

even though in my Creative Cloud details it states "Your plan: Adobe for Enterprise"

Our software admin have no luck in their admin portal...no option to enable frame.io for users.

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Adobe Community Professional ,
Apr 26, 2022 Apr 26, 2022

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Hi.

According to Adobe: "If you are a Creative Cloud Teams or Enterprise member, your administrator should set up or enable the Frame.io account first and then invite you and your group members to the account to maximize your collaboration"

 

Marlon Ceballos.

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