Can't open MP4 Files

[Simone Adt]

Hi, i recently bught Premiere Pro to create and edit videos, this evening, when i was trying to open a mp4 file it says the the file can't be open because the program can't handle it.

Is it a my problem or is possible that Premiere don't support .mp4 format?

Thanks in advance.

[John T Smith · Accepted solution]

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

Does your video use a Variable Frame Rate? See https://forums.adobe.com/thread/1110005

If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

For those using nvidia shadowplay, read https://forums.adobe.com/thread/2188814

NEW PPro version 12.0 and above support VFR https://forums.adobe.com/thread/2441553

[Byron Cortez]

Premiere Pro can manipulate a MP4 file perfectly, maybe your file is corrupted. Can you play it by opening it from your Windows Explorer or Finder?

[Simone Adt]

I can open the file from the PC, the problem was i'm new on Premiere. So i solved, thanks guys.

But the video has a delayed soud, thing i didn't noticed before putting it on Premiere, i'll delete the video and make aother.

Thanks again, have a good day

[Eric27849317gjvp]

Help! How did you fix it!?