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Can't open premier pro

New Here ,
Jan 08, 2023 Jan 08, 2023

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I can't open premier pro

  • did all the update mac and creative
  • restart computer
  • allowed all access to premier pro
  • desinstall and install the entire creative suite
  • payment up  to date

The software is loading then don't open then show on the system that it is open

I have a mac system

Premier pro open once, was able to work and then now it is still not working

 

Really upset to pay for a software that doesnt work !!!!!

TOPICS
Crash , Error or problem , User interface or workspaces

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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New Here ,
Jan 08, 2023 Jan 08, 2023

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No why should i use another external software

plus it work once in a while, im wasting 2h everytime to have some luck and
open a project

--
Adel FERRADJ

Graduate Student From
Université de Montréal

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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The Adobe Cleaner Tool helps to make sure nothing from a prior installation is still around to cause issues when reinstalling.

 

The next step above that would be to back up the Macintosh HD, reformat it, reinstall macOS and then reinstall Premiere Pro and test it before installing any other software.

 

Does your university provide any student computer support?  For example, UCLA has Bruin Online to reach out to for help with Adobe Creative Cloud via a web portal or in person.

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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Sorry to hear you are having trouble.  Creative Cloud installation and first time running Premiere Pro usually goes pretty smoohtly.

 

What make and model Mac are you using?  What version of macOS are you running?

Could you describe "not working" in more detail?

 

Have you run Disk Utility?

 

Have you run Apple Hardware Diagonostics?

 

Have you tried a different user account?

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New Here ,
Jan 15, 2023 Jan 15, 2023

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What make and model Mac are you using? Mac 2019 16 inch  What version of macOS are you running? Ventura

Could you describe "not working" in more detail? I said "can't open" how can i elaborate more?

 

Have you run Disk Utility? Its all good

 

Have you run Apple Hardware Diagonostics? Its all good

 

Have you tried a different user account? Nope i have only one account

I believe that the issue is related to my displaylink fron lenovo,
After i switched to the latest version of premier pro when i have displaylink open it doesnt let me, but with the previous version it let me use it.
What I do in the meantime is open premier pro and then display link but its not userfriendly and it was working on the previous version of adobe.
I might be wrong but this is the troubleshooting trick that i found so far

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