Cannot download Premiere Pro or Creative Cloud

[hayden_9036]

I have been using the products for years, never had an issue. Had a year away, tried to use it, kept getting stuck in a loop of logging in. Tried uninstalling everything and now I cannot redownload it as I get stuck on a loop of logging in. This is honestly ridiculous. I've tried turning my firewall off. Doesn't do anything.

[John T Smith]

How to install when you have a subscription and a problem
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You may NOT use the Opera browser... it is not compatible with Adobe
NOTE: the alternate download link in this link works better for some people
Install the cc desktop app using the download links at the bottom of this
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
If that works for you, you then use the Cloud manager to install your programs

Otherwise, see if support can help

You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
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This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730