• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Cannot export from Premiere Pro to Media Encoder

Community Beginner ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

When I go to export a Premiere Pro project, if I send it to Media Encoder, the encoding is failing every time with this note: 

"Could not create output. Please check to see if the output is read only or locked."

 

It is exporting to an external hard drive. The drive is not read only or locked. 

I'm rendering with Mercury Playback Engine GPU Acceleration. 

 

There is space on the hard drive. 

 

I CAN export directly from Premiere and the project exports and saves just fine. This is only an issue when I try to export via Media Encoder. 

I have disabled "Import Sequences Natively"

 

I have turned off and disconnected my hard drive and reconnected it. 

I uninstalled ME and reinstalled it. 

 

Nothing is working. I'm going crazy. 

TOPICS
Error or problem , Export , Performance

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 07, 2023 Nov 07, 2023

Hi,

Try the Privacy and Security options in System Preferences. Make sure Media Encoder has full disk access and Files & Folders. See if that works for you, @Domeny Creative.

 

Thanks,

Kevin

Votes

Translate

Translate
Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

Hi @Domeny Creative,

I read your note with interest. Sounds like a permissions issue for your external HD. Can we get more details? FAQ: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a... I hope we can help.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

Hi Kevin!

 Thank you for your reply. I have been exporting to this same external HD for two years. I haven't changed any settings. This just started happening out of nowhere.  And, as I said, there's no issue if I export directly from Premiere. It's only a problem with encoding in ME. So I just don't think it's a HD issue. I think the program thinks it's a HD issue. But I don't think it is in reality. 
hence why I'm lost. 
Any other solutions?

Thank you for you time and expertise. 
Kelsey

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

Copy link to clipboard

Copied

Any system details, Kelsey? Is this a Mac or PC, for example? Which OS?

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 06, 2023 Nov 06, 2023

Copy link to clipboard

Copied

Kevin, 

Great question:

2020 iMac 

OS Ventura 13.5

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

Hi,

Try the Privacy and Security options in System Preferences. Make sure Media Encoder has full disk access and Files & Folders. See if that works for you, @Domeny Creative.

 

Thanks,

Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 13, 2023 Nov 13, 2023

Copy link to clipboard

Copied

Kevin, thank you!
It was permission for Full Disk Access in the Privacy and Security options. It was enabled for ME 2023, but not ME 2024. I've never had to toggle that before. And since my system auto-updates, I didn't realize it was toggled off for the newest update of ME.

THANK YOU THANK YOU! Such a simple fix that I would not have found on my own.
~Kelsey

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 13, 2023 Nov 13, 2023

Copy link to clipboard

Copied

You are most welcome, @Domeny Creative (Kelsey). I have run into the very same issue, so I know how frustrating it is. Have a blessed day.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

@Kevin-Monahan I have same issue in Windows.
How can I solve in wondows?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 09, 2024 May 09, 2024

Copy link to clipboard

Copied

LATEST

Hi @brian8976,

Can you try what is suggested in this article from Microsoft? https://learn.microsoft.com/en-us/answers/questions/1155796/changing-permissions-on-multiple-files-a...

 

Let us know.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 06, 2023 Nov 06, 2023

Copy link to clipboard

Copied

Like others, my first thought was permissions on the external drive. Might be worth a 'get info' in finder to check. Also wondered if you are trying to overwrite a file that is in use - either in a media player or inside of Premiere.

Can you export to another location from ME? Did you try to remount the external drive and/or restart computer? Hope you get it sorted.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 13, 2023 Nov 13, 2023

Copy link to clipboard

Copied

Hi!
Thank you for jumping in. I did find the problem with another user's help, but not before I needed to export a bunch of projects in one day. Your suggestion to try to export to another location saved that day. So thank you!

~Kelsey

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines