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Cannot export from Premiere Pro to Media Encoder

Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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When I go to export a Premiere Pro project, if I send it to Media Encoder, the encoding is failing every time with this note: 

"Could not create output. Please check to see if the output is read only or locked."

 

It is exporting to an external hard drive. The drive is not read only or locked. 

I'm rendering with Mercury Playback Engine GPU Acceleration. 

 

There is space on the hard drive. 

 

I CAN export directly from Premiere and the project exports and saves just fine. This is only an issue when I try to export via Media Encoder. 

I have disabled "Import Sequences Natively"

 

I have turned off and disconnected my hard drive and reconnected it. 

I uninstalled ME and reinstalled it. 

 

Nothing is working. I'm going crazy. 

TOPICS
Error or problem , Export , Performance

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correct answers 1 Correct answer

Adobe Employee , Nov 07, 2023 Nov 07, 2023

Hi,

Try the Privacy and Security options in System Preferences. Make sure Media Encoder has full disk access and Files & Folders. See if that works for you, @Domeny Creative.

 

Thanks,

Kevin

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hi @Domeny Creative,

I read your note with interest. Sounds like a permissions issue for your external HD. Can we get more details? FAQ: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a... I hope we can help.

 

Thanks,
Kevin

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Hi Kevin!

 Thank you for your reply. I have been exporting to this same external HD for two years. I haven't changed any settings. This just started happening out of nowhere.  And, as I said, there's no issue if I export directly from Premiere. It's only a problem with encoding in ME. So I just don't think it's a HD issue. I think the program thinks it's a HD issue. But I don't think it is in reality. 
hence why I'm lost. 
Any other solutions?

Thank you for you time and expertise. 
Kelsey

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Any system details, Kelsey? Is this a Mac or PC, for example? Which OS?

 

Thanks,
Kevin

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Community Beginner ,
Nov 06, 2023 Nov 06, 2023

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Kevin, 

Great question:

2020 iMac 

OS Ventura 13.5

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Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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Hi,

Try the Privacy and Security options in System Preferences. Make sure Media Encoder has full disk access and Files & Folders. See if that works for you, @Domeny Creative.

 

Thanks,

Kevin

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Kevin, thank you!
It was permission for Full Disk Access in the Privacy and Security options. It was enabled for ME 2023, but not ME 2024. I've never had to toggle that before. And since my system auto-updates, I didn't realize it was toggled off for the newest update of ME.

THANK YOU THANK YOU! Such a simple fix that I would not have found on my own.
~Kelsey

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Adobe Employee ,
Nov 13, 2023 Nov 13, 2023

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You are most welcome, @Domeny Creative (Kelsey). I have run into the very same issue, so I know how frustrating it is. Have a blessed day.

 

Thanks,
Kevin

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New Here ,
May 09, 2024 May 09, 2024

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@Kevin-Monahan I have same issue in Windows.
How can I solve in wondows?

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Adobe Employee ,
May 09, 2024 May 09, 2024

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Hi @brian8976,

Can you try what is suggested in this article from Microsoft? https://learn.microsoft.com/en-us/answers/questions/1155796/changing-permissions-on-multiple-files-a...

 

Let us know.

 

Thanks,
Kevin

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Participant ,
Nov 06, 2023 Nov 06, 2023

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Like others, my first thought was permissions on the external drive. Might be worth a 'get info' in finder to check. Also wondered if you are trying to overwrite a file that is in use - either in a media player or inside of Premiere.

Can you export to another location from ME? Did you try to remount the external drive and/or restart computer? Hope you get it sorted.

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Hi!
Thank you for jumping in. I did find the problem with another user's help, but not before I needed to export a bunch of projects in one day. Your suggestion to try to export to another location saved that day. So thank you!

~Kelsey

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