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Cannot export h.264 on Mac products

New Here ,
Aug 03, 2021 Aug 03, 2021

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When I export a sequence in h.264 is successfully renders the entire video up until the last 10 seconds. It Freeze frames on a frame in the last few seconds of the video and then remains on the frame for the duration of the export. The specs will say it exported the full video. But in reality it failed. This first started on my mac mini, and then started on my iMac too. Both Premiere and Apple IOS are up to date. Any ideas? 

 

My initial response was to uninstall then reinstall premiere, I will see if that works. 

TOPICS
Export, Formats, Freeze or hang

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Hi Justin,

 

Sorry for your issue.

If reinstalling the app doesn't help, try clearing the media cache. Here's how: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

Let us know how it goes.

 

Thanks,

Nishu

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Is this setup on a network drive, Justin? Let us know.

 

Thanks,
Kevin

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