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Caption .SSC Crashing Premier Pro

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Hi All,

 

Everytime I try to import a .ssc caption file my adobe preimer crashes any advice on how to fix this issue? 

TOPICS
Crash, Error or problem, Formats, Import, Performance

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Opertaing on Windows 10 with all the hardware requirments needed to run Premiere Pro. Currently using verison 14.9.1 of Premiere Pro. Importing this .ssc file has worked once but now crashes ever systems we try to open it on. We have redownlaoded the .ssc file to ensure the file didn't get corrupted. We don't see any error message just the option to send the crash report to Adobe. 

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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I don't recall a problem with .scc files crashing PR in 14.9.1 (or other versions prior to the reworked captions in PR 15.x).

 

What is the source of the .scc file?

 

How are you importing it?

 

In the Caption panel, click on the "Import Settings" button. Do you have any boxes checked? 

 

Stan

 

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Community Beginner ,
Aug 31, 2021 Aug 31, 2021

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Hi,

 

The source of the .ssc file is a test file off the company's website who is doing captioning for us. I've tried importing through the drag and drop opition as well as the file import. I've also confirmed that the caption import settings match the caption file.

 

 

 

Thanks!

 Caption_Settings.PNG

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