Captions and graphics not responding

New Here ,
Feb 18, 2022 Feb 18, 2022

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When I select captions and graphics CPU usage runs close to 100% and the captions and graphics window will not open. Selecting captions only will work but CPU is still running at a very high usage level and all other operations (mouse movement, clicks ect) are delayed making it very hard to use.

I am running this on a Dell XPS desktop PC on windows 11 with computer specs as follows:

Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
Installed RAM 48.0 GB (47.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

 

Has anyone got any idea why Captions and Graphics will not work?

TOPICS
Crash , Effects and Titles , Error or problem , Freeze or hang , Performance

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Adobe Employee ,
Feb 18, 2022 Feb 18, 2022

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Hi TyBB!

Sorry to hear that. Have you already tried resetting preferences and deleting cache files?

 

Let us know.

Thanks,

Kartika

 

 

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New Here ,
Feb 18, 2022 Feb 18, 2022

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I have reset as you suggested, that worked! BUT... while I am able to use the software correctly now the CPU power usage increases by 50% when I select the menu which is odd to say the least. However, I am at least able to use all aspects of the software, thank you.

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