Captions no longer working with latest update

[marianne244116916i1o]

Since updating, I can no longer create captions from the transcript.

[Ann Bens]

Tried rebooting machine after update?

Reset preferences?

[Kartika Rawat]

Hi, we’re sorry about this. Can you let us know more about what’s happening? Are there any specific error codes or messages? 

Let us know, we’re here to help!

 Thanks. 

Kartika