Captions no longer working with latest update

New Here ,
May 11, 2022 May 11, 2022

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Since updating, I can no longer create captions from the transcript.

 

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Adobe Community Professional ,
May 11, 2022 May 11, 2022

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Tried rebooting machine after update?

Reset preferences?

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi, we’re sorry about this. Can you let us know more about what’s happening? Are there any specific error codes or messages? 

Let us know, we’re here to help!

 

 Thanks. 

Kartika

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