Captions, Shapes, Pen tool not working or showing up

Report · Apr 09, 2024

Hello, I have been having an issue where I cannot add shapes (rectangle tool, elipse tool, pen tool, at all to my sequences.

I also can't view captions that I have added. I can highlight the text in the program window as if it is there but it's just invisiable.

Version 24.3

Mac OS Sonoma 14.4.1

Report · Apr 09, 2024

Hi @PierreCormier93,

Sorry for the frustration, but I think I can get you back to working:

For your second issue, the Text Fill is set to black, which is why you don't see it. Change the color in the Essential Graphics panel and it should appear.

Now for the first; since you're targeting the caption track, the tools don't apply, so nothing happens. Click in the timeline, then use any of the tools to create a shape or text track. It can also be useful to temporarily shut off the caption track so you can see the whole frame, create what you need, then enable the caption track again.

If these don't work for you, please let me know! A video of what's happening is always helpful.

Thanks!
Theresa

Report · Apr 09, 2024

Hey Theresa!

Thanks for getting back to me. Unfortunatly that screenshot was poorly taken on my part. I had just turned off my layers to not reveal client info. I tried changing it to any colour and it's still not working.

I can select it but it's not actually there no matter what I do.

Tried uninstalling and downgrading to a previous version but still not working. Only solution was to download the Premiere and After Effects beta's and that solved the issue temporarily.

It seems like all my graphics tool are broken in the non beta version. Happy to answer any questions or send any videos you need to help diagnose this. Thanks!