Capture device offline

New Here ,
Nov 09, 2008 Nov 09, 2008

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Well after getting all psyched up to start my first project in CS4, I've hit a bit of a snag.

No matter what I do, I can't get cs4 to capture from my Sony HDR HC3. The strange thing is that it can definitely see the camera because the playback transport buttons actually work. I can make the camera play and rewind etc from the capture panel. The all important RECORD button remains ghosted however and there is a message across the top that says Capture device Offline.

Any suggestions are greatly appreciated.

Dell T7400
12 gigs RAM
Vista 64
Adobe CS4
HDV footage.

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Adobe Community Professional ,
Nov 10, 2008 Nov 10, 2008

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You need to get the camera online.
First connect camera to pc and set it to hdv. Start Premiere and set the project setting to hdv.

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Adobe Community Professional ,
Nov 10, 2008 Nov 10, 2008

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Most important, go to Project > Project Settings > General and change Capture Format from DV to HDV.

/Roger

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Adobe Community Professional ,
Nov 10, 2008 Nov 10, 2008

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Ah good one, forgot about that. They split the two up.

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Contributor ,
Nov 10, 2008 Nov 10, 2008

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It is also important to set the camcorder to DV or HDV before connecting to the PC. Windows detects the format only at conection time, after that it will not detect a format change.


Cheers
Eddie

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New Here ,
Nov 11, 2008 Nov 11, 2008

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This is the exact same problem I have on the Canon XH-A1. Have you solved it on your side yet? Tried DV and HDV, just can't get it to work.

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New Here ,
Nov 11, 2008 Nov 11, 2008

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Thanks for the replies. I have tried all of the above. No luck. Any other ideas?

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New Here ,
Nov 12, 2008 Nov 12, 2008

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Try these two steps: 1) reset camera to dfault factory setting 2) connect camera to computer before starting premiere. Is the tape in the camcorder set to erase protected? Hope this helps

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New Here ,
Nov 12, 2008 Nov 12, 2008

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I'll try a camera reset. The camera is not set to erase protect as far as I know.

More bizzarreness... Vista's built in video capture tool (the one that pops up when you plug in a camera) both sees the camera and is able to capture the tape to an AVI. I'd prefer not use use this meathos simply becasue I've never heard anyone reccoment it as a preferred meathos and I don't kno enough about codecs to know if the AVI file will cause me problems later on.

I also downloaded HDV Split. HDV Split was not able to see the camera at all.

I have Vista 32 bit and CS3 loaded on a differnt hard drive... tonight I will try booting to my old OS and captureing from there. That might rule out a camera problem.

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Explorer ,
Nov 12, 2008 Nov 12, 2008

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>I have Vista 32 bit and CS3 loaded on a differnt hard drive

Is it an external hard drive? If it is that is probably your problem.

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New Here ,
Nov 12, 2008 Nov 12, 2008

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No. Both HD's are internal.

It's not a hard drive issue, it's definetly a connection issue.

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LEGEND ,
Nov 12, 2008 Nov 12, 2008

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My guess is it is a camera setup problem. If HDVSplit does not recognize the camera, the camera is not properly configured for capture.

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New Here ,
Jan 28, 2022 Jan 28, 2022

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But the camera is working fine in other applications.

 

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LEGEND ,
Nov 12, 2008 Nov 12, 2008

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Going back to PP2, or CS3, Jim Simon compiled a list of camera Capture settings and proceedures of correcting similar problems. I know that he uses Panasonic, but his list was pretty complete. Maybe a search of all Premiere forums will turn it up, or maybe he'll weigh in with his recs.

Good luck,

Hunt

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New Here ,
Nov 17, 2008 Nov 17, 2008

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Hi,
We do reviews for Adobe on their software, we just received Production Premium CS4 today and have the same problems, the system that we have been trying to get it to capture on is a gigabyte GA-X48-DQ6, Premiere see's the camera as online ect but just no Device control, the funny thing is that Edius 5.01 works fine with camera control ect. Just not Premiere. Anyone got any ideas can email me at stwhitts@bigpond.com

Cheers
Steve

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New Here ,
Jan 28, 2022 Jan 28, 2022

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LATEST

It just shows my camera as offline. I followed all the instructions in all these posts and still no good. HDV didn't help. The camera works fine with other applications. 

 

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LEGEND ,
Nov 17, 2008 Nov 17, 2008

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That does not bode well for your reviews.

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Participant ,
Nov 17, 2008 Nov 17, 2008

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Your Cannon isn't on the CS4 list of approved camera.

http://www.adobe.com/products/premiere/search_result.html?manuSearchVar=1&modelSearchVar=0&supportSearchVar=0&brand=&dataFormat=&version=CS4&device=cameras&format=NTSC&buttonSubmit=

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LEGEND ,
Nov 17, 2008 Nov 17, 2008

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Josh,

Valuable advise:

> Your Cannon isn't on the CS4 list of approved camera.

since the OP has a Sony.

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LEGEND ,
Nov 17, 2008 Nov 17, 2008

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I have absolutely no problem capturing from my HDR-HC1's on two different computers.

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Participant ,
Nov 17, 2008 Nov 17, 2008

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"This is the exact same problem I have on the Canon XH-A1. Have you solved it on your side yet? Tried DV and HDV, just can't get it to work."

I was talking to this guy. I meant to check spelling put posted sorry.
Besides there's only one Sony on the list. PMW-EX1

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LEGEND ,
Nov 17, 2008 Nov 17, 2008

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Those lists you are referring to have NO value whatsoever. Adobe has NEVER in its long history produced a reasonably accurate and up-to-date list of what works and what does not. It is about as useful as quoting the phone book.

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Participant ,
Nov 17, 2008 Nov 17, 2008

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Now your getting my point.

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New Here ,
Nov 17, 2008 Nov 17, 2008

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All,

Many apoligies as I haven't been able to try some of the troubleshooting that's been suggested until yesterday. Anyway, the good news is that it works now.

The problem was indeed a camera setting. I have no idea how this happened but the Sony's have a setting for i.Link downconversion of HDV to SD. It was turned on. I reset this option and it has worked just fine.

Having said that, I've switched to using HDVSplit. I don't know know how I lived with without scene detection for so long.

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New Here ,
May 25, 2020 May 25, 2020

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Fixed for me too! Trying this for 9 years!. Thank you so much. Seriously.

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