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Client Monitor is out of sync with Program monitor / audio

Participant ,
Feb 07, 2019 Feb 07, 2019

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I am Mercury transmitting my video feed to an external (client) monitor via HDMI cable. The video in the program monitor is in sync with the audio, but the video being transmitted to this external client monitor is out of sync with that audio. This external monitor is what the clients see, and it can be odd for them to see everything out of sync. Is there a way using offset settings to get everything (audio, program monitor video, and external monitor video) to all line up correctly?

Changing the TV's settings to "game mode" as I've read on another forum had no effect on the delay.

Thanks!

Screen Shot 2019-02-07 at 1.14.47 PM.png

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LEGEND ,
Feb 07, 2019 Feb 07, 2019

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Have you tried using the Offset settings on the Transmit monitor in the panel you posted?

Neil

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Participant ,
Feb 07, 2019 Feb 07, 2019

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I was able to adjust the offset settings in order to get the audio to line up with the Transmit monitor (and I guess that is good enough for when the client comes in tomorrow), but it seems like, in doing that, the audio is no longer synced up in the source and program monitors.

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LEGEND ,
Feb 07, 2019 Feb 07, 2019

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The settings are for each monitor ... so changing the one for the Transmit monitor changed the one for your monitor/s?

Neil

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Participant ,
Feb 07, 2019 Feb 07, 2019

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It seems that way, strangely. I'm trying to finesse the settings for each monitor to get it close enough where the issues are tolerable. Thanks for the help!

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LEGEND ,
Feb 07, 2019 Feb 07, 2019

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My "suite" is small enough I only have one audio setup ... and the transmit monitor is above my UI monitor so even is someone is watching over my right shoulder (only client-avaialable spot!) the audio from my front speakers is fine.

Would be nice to have the problem of controlling separate sound setups!

Neil

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New Here ,
Aug 08, 2023 Aug 08, 2023

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Did you ever resolve this issue?  I have the same issue plaguing my client presentation monitor which is a large screen Sony screen

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