Clips that I import into Premiere Pro are cut off of the first 10 seconds

[Federico22]

I would like to know how I can solve this problem, when I import clips in MP4 format , they are automatically cut off of the first 10 seconds in Premiere Pro .

What should I do to solve it?

Thank you very much

[MyerPj]

It might be Variable Frame Rate video. Where did the video come from? Vid Camera, phone, screen grab, etc. 

You can use the free MediaInfo program to get info on your clips. Get the program from the link below and using the 'Tree' view post a screenshot of your clip info: https://mediaarea.net/en/MediaInfo/Download

[Federico22]

I am sending the screenshot of the details of the file I am trying to import

[Federico22]

As you can see it seems that the frame rate is constant

[Ann Bens]

Was this file created in vlc?

[Federico22]

Honestly I couldn't tell you that because they are not videos that I shot, they were shot by third people that were then given to me for editing by a friend. Now I found out that by converting them with handbrake I can import them without them being cut, but I haven't figured out the problem yet because in the conversation I didn't change either the format or the codecs or any information, I just put a check mark on Constant frame rate, which ch is strange because from the information on the original file it appears that it is already with constant frame rate

[Gabriel25558110cv5h]

@Ann Bens I have some videos that I converted in VLC that this is happening to. Do you have a solution?

Thanks!!

[FelipeDPG]

I know this is late, but the solution is that the framerate must be adapted. Use: https://handbrake.fr/

Check answer here: https://community.adobe.com/t5/premiere-pro-discussions/adobe-premiere-pro-isn-t-importing-the-first...