For work, we intake programs and sometimes need to convert them to the proper format for out system to play. Recently a program has been sent to us as mpg with captions but we have to convert everything to .mxf. The captions DO appear when using VLC but will not show up in premiere or encoder as options to export when converting the file type. What can I do to coax premiere into cooperation.
(Note: Engineering controls when we get to update premiere so we are still on 14.0.0)