cloud transcription approval check not successful

New Here ,
Nov 04, 2021 Nov 04, 2021

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I just upgraded to 22.0 and now my button for transcribe is greyed out.  I get the hover error as cloud transcription approval check not successful

 

It worked before my update today in version 15.4.2

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correct answers 1 Correct answer

Adobe Employee , Jan 28, 2022 Jan 28, 2022

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Myself too

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Sorry about this! I would first try logging out and back in to your Creative Cloud Desktop app. The transcription happens using the Cloud, so maybe resetting the connection will help.

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Has there been any update here? I have the same issue. Before I tried restarting Premiere and it worked, but now thats not working either.

 

Anyone at Adobe able to help with this? Great feature, but I've had it working maybe 20% of the time, the rest it's greyed out. Obviously restarting and reloading the project everytime isn't very efficient. 

 

Could there be something proxy related blocking the cloud connection? Everything else works fine, is there details specific to this service we need to white list on a proxy to allow it through?

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New Here ,
Nov 26, 2021 Nov 26, 2021

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So I noticed I had the movie track selected when I opened the 'Text' window, so I instead selected the audio track and tried transcription again. THIS time it worked!

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Ignore this, it now doesn't work again.

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New Here ,
Jan 28, 2022 Jan 28, 2022

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This is happening to me as well, first time today. 

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Explorer ,
Jan 31, 2022 Jan 31, 2022

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Logging out of Creative Cloud and back in worked for me. I would even add in a system reboot for good measure 🤞

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Adobe Employee ,
Jan 31, 2022 Jan 31, 2022

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LATEST

Thanks, Brad.

Kevin

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New Here ,
Jan 31, 2022 Jan 31, 2022

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Yea i cant figure out how to get it too work

 

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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This isn't working for me either, the button is grayed out. My subscription is not showing any problems though.

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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I logged out, signed in, reinstalled and rebooted, but that seem to didn't do anything at first. A couple of hours later the transcribe option was working again, I'm unsure if what I did solved it.

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Adobe Employee ,
Jan 31, 2022 Jan 31, 2022

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Thanks for letting the community know of your strange experience, sebastiánn. I hope it helps others and am glad you are back in action once again. 

 

Thanks,
Kevin

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New Here ,
Jan 31, 2022 Jan 31, 2022

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Regarding the "cloud transcription approval check not successful" I uninstalled then reinstalled and it worked for me that time.

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Adobe Employee ,
Jan 31, 2022 Jan 31, 2022

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Cool, jstrick! Thanks for reporting back.

 

Cheers,
Kevin

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