cloud transcription approval check not successful

New Here ,
Nov 04, 2021 Nov 04, 2021

Copy link to clipboard

Copied

I just upgraded to 22.0 and now my button for transcribe is greyed out.  I get the hover error as cloud transcription approval check not successful

 

It worked before my update today in version 15.4.2

TOPICS
Error or problem

Views

133

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 15, 2021 Nov 15, 2021

Copy link to clipboard

Copied

Myself too

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

Copy link to clipboard

Copied

Sorry about this! I would first try logging out and back in to your Creative Cloud Desktop app. The transcription happens using the Cloud, so maybe resetting the connection will help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 26, 2021 Nov 26, 2021

Copy link to clipboard

Copied

Has there been any update here? I have the same issue. Before I tried restarting Premiere and it worked, but now thats not working either.

 

Anyone at Adobe able to help with this? Great feature, but I've had it working maybe 20% of the time, the rest it's greyed out. Obviously restarting and reloading the project everytime isn't very efficient. 

 

Could there be something proxy related blocking the cloud connection? Everything else works fine, is there details specific to this service we need to white list on a proxy to allow it through?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 26, 2021 Nov 26, 2021

Copy link to clipboard

Copied

So I noticed I had the movie track selected when I opened the 'Text' window, so I instead selected the audio track and tried transcription again. THIS time it worked!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

LATEST

Ignore this, it now doesn't work again.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines