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color error when saving pictures

New Here ,
Nov 05, 2021 Nov 05, 2021

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for some reason, i cant open my photos in photoshop with dinamic link and when i do i get this funny color, any solutions 

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Error or problem

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Uh oh! Looks like it could be your GPU driver in need of an update. Could you share your system specs  (OS, RAM, CPU, GPU) so we can share a driver link? Or you can google "how to update your GPU drivers" and plenty of resources will come up. Let us know if a fresh driver doesn't fix your color issue! 

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New Here ,
Nov 07, 2021 Nov 07, 2021

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AMD Ryzen 7 2700 Eight-Core Processor 3.20 GHz

OS Name Microsoft Windows 10 Home
RAM 32.0 GB

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LEGEND ,
Nov 05, 2021 Nov 05, 2021

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Also check the color space for the image in Photoshop ... the image should have sRGB and/r Rec.709 color management settings.

 

Neil

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New Here ,
Nov 07, 2021 Nov 07, 2021

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yes it is, the problem is only acurring in preme pro  

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LEGEND ,
Nov 07, 2021 Nov 07, 2021

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What is your GPU, and what driver are you using for it? You haven't answered that, and they are probably crucial to the solution.

 

If you go to your project settings, and set "Mercury Acceleration" to "software only", does this go away?

 

Neil

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