• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Computer and Premiere Pro update constantly crashing

New Here ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

I updated my computer this morning. Since doing so, I have only been able to open Premiere while holding ALT from the creative cloud app (prompted to restore settings). Twice the project I need to edit opened, but as soon as I take any action move clip, import, etc. the program crashes. I can occassionally get the program to open, but as soon I try to edit preferences it crashses again. I've been at this for hours trying to find resolution. 

Update Pic.PNG

TOPICS
Crash , Error or problem , Freeze or hang , Hardware or GPU

Views

130

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Roll back to the previous version 23.0 Pr. Currently, engineers have recognized the error of coding the material and a number of other problems in V. 23.1. As of today, this is not a working version. Alas alas

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

I uninstalled 23.1 and reinstalled 23, I got it to launch and open my project file, but as soon as I try to alter preferences it crashed immediately. Tried another time and then it crashed after adding effects panel. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Try to remove all Adobe programs together with the Creative Cloud removal utility, which can be found on the Adobe website. After cleaning the product, install DaVinci and there will be happiness ) I'm kidding. Although there is some truth. Just reinstall everything from scratch and put Pr. v.23.0 I think it helped.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2022 Dec 14, 2022

Copy link to clipboard

Copied

Did this and no improvements at all. Media Encoder, After Effects, Photoshop, and Illustrator were also reinstalled and open/operate without issuess. Can't get v 23.0 to even open now. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Dec 15, 2022 Dec 15, 2022

Copy link to clipboard

Copied

The previous version must be requested from Adobe employees. In general, there should be a link somewhere on the site.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

Copy link to clipboard

Copied

Hi Mike,

Contact us, and we can assist you in getting v.23 reinstalled. Look for the chat pod in the lower right corner. Ask for the video queue for specialists. Sorry for the frustration.

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Dec 15, 2022 Dec 15, 2022

Copy link to clipboard

Copied

@Kevin-Monahan It is possible to resolve the issue of placing versions with lower ratings in the proper place on the Adobe website. People will understand where to go and solve the problem on their own. You need to have a link on the website to switch to stable versions. We need to resolve this issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

Copy link to clipboard

Copied

LATEST

Hi Baffy,

I don't have that "higher power." Sorry. You can request the idea to the product team here.

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
promo
COLLABORATION TIPS

Powerful video collaboration and approval features newly integrated in Premiere Pro